Clinical Quality Control and Process Improvement Manager

Job Summary

We are seeking an experienced and detail-oriented Clinical Quality Control and Process Improvement Manager to join our rapidly-growing, national Allergy, Asthma, and Immunology clinic. This key leadership role is responsible for developing, implementing, and monitoring high-standard clinical and administrative processes to ensure exceptional patient safety, regulatory compliance, operational efficiency, and consistent quality of care.The ideal candidate will have strong clinical knowledge combined with a passion for process optimization, data-driven decision making, and team development. This position plays a critical role in elevating our standards for both clinical procedures and front-office performance. This role is mostly on-site with expected travel between sites and nationwide. Candidate will play a major role in developing our online training platform for front desk staff, managers, nursing, and providers.

Key Responsibilities

Clinical Quality & Process Improvement

• Develop, implement, and continuously improve standardized protocols for key clinical procedures, including:
  • Administration of allergy immunotherapy injections
  • Administration of biologic medications
  • Skin testing (prick, intradermal, patch)
  • Laboratory specimen collection and processing
  • Spirometry testing
  • Fractional Exhaled Nitric Oxide (FeNO) testing
• Conduct regular audits, observations, and quality checks on nursing and clinical staff performance.
• Identify opportunities for process enhancement to reduce errors, improve patient throughput, and enhance safety.
• Ensure full compliance with OSHA, HIPAA, AAAAI guidelines, and all applicable state and federal regulations.
• Lead training programs and competency assessments for clinical staff on procedures and best practices.
• Investigate incidents, near-misses, and patient complaints related to clinical processes and implement corrective action plans.
• MIPS (Merit-based Incentive Payment System) reporting, data collection, and submission to maximize incentives and maintain compliance. Ensure providers and staff are working towards 100% MIPS compliance.
• Assis the development of online training programs for front office, managers, and nursing staff.

Administrative & Front Office Quality Control

• Monitor and optimize front office performance metrics, including:
  • Copay and patient responsibility collection rates
  • Average call answer time
  • Timely and accurate completion of patient paperwork and insurance eligibility verification
• Establish key performance indicators (KPIs) and dashboards for both clinical and administrative teams.
• Perform regular audits of documentation, billing accuracy, and workflow efficiency

General Leadership & Operations

• Collaborate with the Medical Director, Practice Administrator, and department leads to align quality goals with overall clinic objectives.
• Prepare reports on quality metrics and present findings to leadership with actionable recommendations.
• Support onboarding, ongoing education, and performance improvement for all relevant staff.
• Stay current with industry best practices, new technologies, and regulatory changes in allergy/asthma care and healthcare quality management.

Qualifications & Requirements

Required:

• Bachelor’s degree in Nursing, Healthcare Administration, or related field (Master’s preferred).
• Active RN license (preferred) or strong clinical background in allergy, asthma, or ambulatory care.
• Minimum 3–5 years of experience in a clinical setting.
• Prior experience in quality control, process improvement, or clinical operations leadership.
• Strong analytical skills with experience using data to drive improvements.
• Excellent organizational, communication, and leadership abilities.

Preferred:

• Certification in Healthcare Quality (CPHQ) or Lean/Six Sigma.
• Experience in an outpatient specialty clinic (allergy, pulmonology, or immunology).
• Proficiency with electronic health records (EHR) systems and quality management software.

Compensation & Benefits

• Salary Range: $100-120k annually, commensurate with experience and qualifications.
• Full benefits package including:
  • Medical, dental, and vision insurance (100% employer-paid for employee)
  • 401(k) with employer match
  • Paid time off and holidays
  • CME allowance (if clinically licensed)
  • Professional development opportunities