At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Salesforce Consultant supports the design, configuration, testing, and implementation of Salesforce solutions that improve client business processes and customer experiences. This role is designed for individuals with strong hands-on Salesforce experience who are developing their skills as professional services consultants.
TheConsultant works closely with Business Analysts, Senior Consultants, Solution Architects, Developers, and Quality Engineers throughout the delivery lifecycle. The role combines functional Salesforce configuration with quality assurance and testing responsibilities, providing broad experience across discovery, design, build, testing, deployment, and user adoption.
What You'll Be Doing
Configure Salesforce solutions based on documented business requirements and solution designs
Build and maintain declarative Salesforce functionality including objects, fields, page layouts, Flow, validation rules, reports, dashboards, and security configurations
Support implementations across Service Cloud, Sales Cloud, Industry Clouds, and other Salesforce platform capabilities
Participate in client discovery sessions, requirements workshops, and solution-design discussions
Document business processes, requirements, user stories, acceptance criteria, and functional configurations
Work with Senior Consultants and Solution Architects to translate business requirements into Salesforce functionality
Develop and execute functional, regression, integration, and user acceptance test cases
Validate Salesforce functionality against requirements and acceptance criteria
Identify, document, reproduce, and track defects through resolution
Collaborate with Developers and functional team members to troubleshoot defects and validate fixes
Support automated testing and regression-testing processes where appropriate
Support release validation, deployment readiness, and post-deployment testing
Assist with data preparation, data validation, and migration activities
Support UAT by developing test scripts, coordinating testing activities, and helping users understand expected functionality
Create user documentation, training materials, and other adoption resources
Support end-user training and Salesforce adoption activities
Participate in Agile ceremonies including backlog refinement, sprint planning, daily standups, demonstrations, and retrospectives
Identify requirements gaps, quality concerns, risks, and potential scope impacts and escalate them to project leadership
Maintain accurate project and solution documentation
Develop Salesforce platform expertise through hands-on project experience, training, and certification
Stay current with Salesforce releases, Agentforce, Data Cloud, and emerging platform capabilities
What You Bring to the Role
3+ years of hands-on experience as a Salesforce user, administrator, tester, analyst, super user, or other Salesforce-focused role
2+ years of experience testing Salesforce or other enterprise applications
Working knowledge of Salesforce business processes and platform capabilities
Experience with Salesforce Service Cloud, Sales Cloud, an Industry Cloud, or comparable Salesforce solutions
Experience developing and executing functional, regression, integration, or UAT test cases
Experience documenting and tracking defects and validating fixes
Understanding of business requirements, user stories, and acceptance criteria
Experience working with business users and technical team members to resolve issues
Strong analytical, troubleshooting, and problem-solving skills
Ability to learn new Salesforce capabilities and apply them to business requirements
Strong written and verbal communication skills
Attention to detail and commitment to quality
Ability to work effectively within an Agile, cross-functional delivery team
Interest in developing a career in Salesforce consulting and professional services
Salesforce Certifications
Candidates should have or be actively working toward Salesforce certifications that demonstrate foundational platform knowledge.
Relevant certifications include:
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Service Cloud Consultant
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Agentforce Specialist
Salesforce Certified Data Cloud Consultant
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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