Field Service Engineer - Australia*

Company Description

Join TOMRA and help transform the future of recycling

At TOMRA Recycling, we develop cutting-edge sensor-based sorting technology that enables smarter resource recovery and supports the circular economy. With more than 11,000 systems installed across over 50 markets worldwide, we are helping customers reduce waste and maximize the value of recyclable materials.

To support our growing installed base and new customer projects across Australia, we are looking for a passionate and hands-on Field Service Engineer to join our team.

If you enjoy solving technical challenges, working directly with customers, traveling to different sites, and making a tangible impact on sustainability, this could be the opportunity for you.

Job Description

The Role

As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance, troubleshooting, repair, and optimization of TOMRA's advanced sensor-based sorting systems across Australia.

You will act as a trusted technical expert for our customers, ensuring maximum equipment performance while building strong, long-term relationships.

This is a field-based position with regular travel across Australia and occasional international travel.

What You'll Do

• Install, commission, test, maintain, and optimize TOMRA sorting systems.
• Diagnose and resolve electrical, electronic, mechanical, software, and network-related issues. 
• Provide exceptional technical support to customers and internal stakeholders. 
• Deliver operator and maintenance training to customer teams.
• Coordinate service activities, upgrades, and project-related work.
• Prepare accurate service reports and documentation.
• Identify opportunities for upgrades, improvements, and spare parts sales. 
• Collaborate closely with Project Management, Sales, and Technical Support teams. 
• Ensure all work is completed safely and in accordance with company and regulatory requirements. 

Qualifications

What We're Looking For

Required Qualifications

• Qualification in Electrical, Mechanical, Mechatronics, or a related Engineering discipline. 
• Minimum 3 years of experience supporting industrial equipment in a Field Service, Maintenance, or Technical Support environment. 
• Strong troubleshooting skills in electrical and electronic systems.
• Solid mechanical aptitude and hands-on approach to problem-solving. 
• Strong communication and customer relationship skills.
• Ability to work independently and manage priorities in a dynamic environment. 
• Valid Driver's License.
• Australian Citizen or Permanent Resident with unrestricted work rights. 

Preferred Qualifications

• Experience with optical sorting technology.
• Experience within the recycling industry.
• Knowledge of industrial networking, IT systems, and cybersecurity concepts. 
• Additional language skills.

What Makes You Successful

You are someone who:

• Enjoys solving complex technical problems.
• Thrives in a customer-facing environment.
• Takes ownership and works effectively without close supervision.
• Communicates technical information in a clear and practical way.
• Adapts quickly to changing priorities and challenging situations.
• Is motivated by delivering outstanding customer experiences.
• Has a genuine passion for engineering and technology.

Additional Information

Why Join TOMRA?

• Work with innovative, industry-leading technology.
• Be part of a company driving sustainability and the circular economy.
• Join a global organization with an entrepreneurial and collaborative culture.
• Experience a highly autonomous role with broad exposure to customers and projects.
• Enjoy opportunities for professional development and international collaboration.

Ready to make an impact?

If you're looking for a role where technology, customer interaction, travel, and sustainability come together, we'd love to hear from you.

Apply now and help us transform the way the world recovers valuable resources.

*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

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