Technical Account Manager (TAM)

Pismo is seeking a Technical Account Manager (TAM) to own the technical relationship with enterprise clients within the Enterprise Support team. 

The TAM acts as a trusted technical advisor, combining deep expertise in Pismo’s platform with a strong understanding of the client’s architecture and operations. This role is responsible for proactively identifying risks, guiding technical decisions, leading escalations, and ensuring the client can scale safely and effectively on the platform. 

The ideal candidate blends hands-on technical depth with the seniority to engage director-level stakeholders, orchestrate cross-functional responses, and drive technical governance across the client lifecycle. 

Key Responsibilities: 

• Own the technical relationship with the client, acting as the primary technical point of contact and trusted advisor for platform usage and strategy 
• Develop a deep understanding of the client’s architecture and operations, continuously assessing how the platform is used and identifying areas for improvement 
• Proactively identify and manage risks, defining mitigation plans and tracking technical dependencies that could impact performance, availability, or scalability 
• Provide architectural and operational guidance, especially around high-risk changes, complex integrations, and critical platform operations 
• Lead technical governance, delivering regular operational and business reviews with clear recommendations based on platform capabilities and client needs 
• Coordinate cross-functional responses, working with engineering and subject matter experts to resolve complex technical issues and ensure alignment 
• Orchestrate high-impact incidents and escalations, ensuring effective communication, structured response, and progress toward resolution 
• Drive long-term technical success, anticipating client needs and ensuring readiness for growth, scale, and platform evolution 

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote

 Basic Qualifications: 

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)  
• Proven experience in Technical Account Management, Solutions Architecture, or similar client-facing technical roles  
• Strong background in cloud platforms, APIs, and distributed systems  
• Experience working with enterprise clients in fintech, banking, or payments environments 
• Solid understanding of software architecture, integrations, and system reliability concepts  
• Experience supporting or participating in incident management and escalation processes  
• Ability to communicate effectively with senior technical stakeholders and leadership  
• Strong problem-solving skills with ability to operate in complex, multi-team environments 
• Main Performance Indicators:
• Effectiveness in coordinating resolution during high-severity incidents  
• Quality and consistency of technical governance and client reviews (MBRs/QBRs)  
• Delivery of actionable technical recommendations to clients 
• Improvement in client platform health and operational maturity  
• Adoption of platform capabilities and best practices 
• Reduction of technical risks and effective execution of mitigation plans