Site: Brigham and Women's Faulkner Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Food Service Worker supports hospital food service operations by safely assembling, distributing, and serving meals to patients, visitors, and staff.
This role plays an important part in maintaining high standards of customer service, sanitation, and food safety in a fast-paced environment.
This position does not provide direct patient care.
Key Responsibilities
- Prepare, assemble, and serve meals for patient tray line, cafeteria, and kitchen operations
- Set up, stock, and maintain food service stations for meal service
- Deliver and retrieve patient meal trays
- Maintain cleanliness and sanitation of work areas, equipment, and supplies
- Follow HACCP and department food safety standards
- Provide friendly, responsive customer service and resolve concerns promptly
- Assist with food preparation for patient tray line
- Operate dish machines, trash compactors, and perform routine cleaning tasks
- Monitor inventory and report shortages or discrepancies
- Support department goals to improve efficiency and customer satisfaction
- Participate in meetings, trainings, and assigned sanitation projects
- Assist with training and cross-training of team members
Additional Job Details (if applicable)
Qualifications
- High School Diploma or equivalent preferred (experience may substitute)
- Previous food service experience preferred
- Ability to read and communicate in English (role dependent)
- Strong multitasking skills in a fast-paced environment
- Ability to safely push carts and handle food service equipment
- Positive attitude and commitment to service excellence (I CARE standards)
Monday–Wednesday, 7:30 AM – 4:00 PM and Every Other Weekend
Minimum Starting Payrate
$18.10
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Lifting Occasionally (3-33%)
- Carrying Occasionally (3-33%)
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Onsite
1153 Centre Street
32
Regular
Day (United States of America)
Pay Range
$18.10 - $24.36/Hourly
Grade
SF1100
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
