Financial Services Representative (Remote)

The Financial Services Representative position is a full-time employment opportunity. The Financial Services Representative advises new and continuing students with the educational funding plan through their journey to graduation.  

Visa sponsorship is not available for this position.

Duties & Responsibilities:

• Advise new and continuing students with their financial payment options to help fund their education.
• Assist students with the application process, document collection, disbursements and awards, educate on both institutional and academic policies, and guiding them until they reach graduation.
• Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs.
• Communicate with students via phone, email, etc. to answer inquiries on educational funding questions and concerns in a timely manner.
• Review and ensure student accounts are accurate, invoiced, and future payments are on schedule.
• Contact students for past due balances and monitor payment plans.
• Collaborate with internal departments to resolve student inquiries.

Knowledge, Skills, and Abilities:

• Excellent customer service skills.
• Attention to detail and strong mathematical skills.
• Must possess outstanding organizational and time management skills.
• Must be able to multitask and prioritize responsibilities.
• Ability to communicate effectively, both verbally and written.
• Proficient computer skills: Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong interpersonal skills.

The job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications:

• Bachelor's degree or equivalent advanced learning attained through experience required.
• 1 year of relevant work experience required.

Preferred Qualifications:

• One (1) year of experience in an educational setting, finance, contact center, or other applicable customer service role.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!  

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here. 

Rate of Pay: $20.33- $25.41

Compensation Type: Salary at 1.0 full-time Equivalence (FTE)

Grade: 5

Compensation Guidance:

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity. 

The Grade Range represents a full range of career compensation growth over time in this position and grade. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.  

The grade range for this position is $20.33- $25.41. Each unit typically sets starting pay between the minimum and midpoint upon hire as reflected in the Rate of Pay field above.  

Special Instructions to Applicant: The application window is anticipated to close on Friday, August 21, 2026 (11:59 PM MST).

Career Stream and Level: PC1

Job Family: Financial Aid

Job Function: Student Services

Clery Language:

Notice of Availability of the Annual Security and Fire Safety Report:  

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.    

Paper copies of the Reports can be obtained by contacting the University Compliance Office. 

For more information regarding this position, please contact us at Talent@arizona.edu.