IT System Analyst

We are Zoftify, a product development agency that creates custom software solutions for the travel industry. Unlike typical outsourcing firms, we focus on delivering measurable business results and fully stand behind the solutions we build.

We are seeking a System Analyst to join our team and help build scalable, well-designed solutions for globally recognized travel companies.

What you will do

• Gather, document, and analyze system requirements with clients and project managers
• Collaborate with partners like Booking and Ratehawk to integrate travel APIs into booking systems, back-office platforms, mobile apps, and more
• Translate business needs into technical specs aligned with project goals
• Work with developers, designers, and project managers to define clear requirements
• Assist in designing scalable, efficient system architectures
• Develop process models, data flow diagrams, and relevant documentation
• Work in an agile environment

What we expect

• 2+ years of experience as a System Analyst in a software development environment
• Ability to translate complex business requirements into technical documentation.
• Strong understanding of SDLC and agile
• Experience with tools like Jira, Confluence, and diagramming software (e.g., Figjam, Miro).
• Fluent English

What’s your advantage

• Experience with travel software (booking systems, CRMs)
• Experience working at a travel company (OTA, tour operator, etc.)
• Knowledge of travel APIs (bed banks, GDS, etc.)
• Strong understanding of AI integration for process optimization, including limitations and security concerns

What we offer

• Competitive compensation based on experience and skills
• 100% remote work, allowing you to work from wherever you choose
• Flexible working hours
• A day off for your birthday
• Days off for national holidays
• Paid vacations and company-wide days off
• Health days
• Skill development, including paid training and courses
• Performance reviews
• Bonuses
• A friendly team with a great spirit