Customer Support Officer - MENA

XS is a licensed fast-growing Multi-Asset CFD Broker, looking to hire a dynamic Customer Support Officer – MENA to join our team of experts!

XS has received numerous awards such as the “BEST MULTI-ASSET BROKER – APAC” from the Traders Fair Awards in 2025, the “BEST LEADERSHIP TEAM” from the Egypt Summit Smart Vision in Egypt 2025, and the “BEST AFFILIATE PROGRAM” from the Dubai Affiliate Summit Smart Vision in Dubai 2025.

At XS, we're dedicated to maintaining a positive, supportive, and friendly work environment as we build a solid team of high-level professionals. Join us in shaping the future of XS and unlock your potential in an environment that values diversity, growth, and excellence.

Responsibilities:

• Respond to inquiries via live chat, email and phone
• Offer guidance and troubleshoot support to assist clients
• Handle client inquiries appropriately and ensuring that high level service is provided
• Introduce financial products and services
• Provide advanced financial customer service
• Cooperate effectively with other departments
• Contribute to teamwork to achieve goals
• Identify areas for improvement and share suggestions and feedback with the team
• Consult with appropriate specialist staff as required
• Perform other duties as directed by manager

Requirements:

• Business related degree and experience
• Customer service/support experience required
• Customer service/support experience in the financial industry preferred
• Flexibility to work shift rotations is a must
• Good command of the Arabic and English and French Language (oral and written) is a MUST, additional languages to be considered as advantage
• Ability to multitask and highly adaptable
• Excellent communication and interpersonal skills
• Excellent computer literacy

Our Offer:

• Competitive Remuneration
• Work within a global and fast-growing organization
• Friendly, supportive, positive, and professional team of experts
• Multicultural and diverse environment 
• Full-time employment

• Medical Insurance (family members included)
• Remote work
• Annual Leave: 17 Days (1st year), 19 Days (After 1 year), 21 Days (After 2 years).
• Allowances for special celebrations
• Competition Bonuses
• Other Allowances

Follow us on Social Media:

• LinkedIn: https://www.linkedin.com/company/xscomglobal
• Facebook: https://www.facebook.com/xscomglobal
• Instagram: https://instagram.com/xscomglobal

If you have a passion for Customer Support, and are eager to contribute to a dynamic team, don't hesitate to apply today! We're excited to review your application.

XS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.