Customer Service Representative - Remote

Remote Customer Service Representative

Location: Remote (Massachusetts Residents Preferred)
Company: Power Finance Texas
Employment Type: Full-Time

Position Summary

The Remote Customer Service Representative is responsible for delivering a high standard of customer support by addressing inquiries, resolving issues, and assisting with account-related needs. This role serves as a key point of contact for customers and requires a professional, solutions-oriented approach, with a strong emphasis on accuracy, compliance, and customer satisfaction.

Key Responsibilities

• Provide timely and professional support to customers via phone, email, and digital communication channels
• Assist with loan applications, account inquiries, payment processing, and general service requests
• Communicate loan terms, repayment options, and company policies clearly and accurately
• Resolve customer concerns efficiently, escalating complex matters as appropriate
• Maintain detailed and accurate records of all customer interactions within internal systems
• Adhere to all company policies, procedures, and applicable regulatory requirements
• Contribute to customer retention and satisfaction by delivering consistent, high-quality service

Required Qualifications

• High school diploma or equivalent required
• Minimum of 1–2 years of customer service experience, preferably in a financial services or call center environment
• Strong verbal and written communication skills
• Demonstrated ability to manage multiple priorities in a remote, structured work environment
• Proficiency with computer systems, including CRM platforms and Microsoft Office applications
• High level of professionalism, integrity, and attention to detail

Preferred Qualifications

• Experience in consumer lending, banking, or financial services
• Bilingual proficiency (English/Spanish)
• Familiarity with customer support technologies and ticketing systems

Compensation & Benefits

• Base Compensation: $20.00 – $25.00 per hour, commensurate with experience
• Performance Incentives: Monthly bonus opportunities based on productivity and quality metrics

Benefits Package Includes:

• Comprehensive medical, dental, and vision coverage
• Paid time off, including vacation, sick leave, and company holidays
• Remote work flexibility within a structured environment
• Paid training and ongoing professional development
• Opportunities for internal advancement

Work Environment

This position operates in a remote, performance-driven environment requiring a reliable internet connection, a dedicated workspace, and adherence to scheduled shifts. Success in this role requires strong time management, accountability, and a commitment to delivering excellent customer service.