Representative II - Temporary Remote Customer Service Representative

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT Data is hiring a Temporary Remote Customer Service Representative to join our team working remote.

Start Date: 9/14/2026 (3 month seasonal assignment)
Work Arrangement: 100% Work from home
Location Requirement: Eastern and Central time zones 
Pay Rate: 19/hour
Training hours: 8:00 AM to 4:30 PM ET (approximately 2 to 3 weeks)

Position Summary
This role supports a high-volume work environment and is ideal for candidates who are dependable, detail-oriented, and able to work successfully in a structured remote setting.
Must be able to meet scheduling requirements, maintain strong attendance, and work from a private, distraction-free home office environment. Because of the population we serve, this role also requires patience, kindness, and a customer-focused approach. 

Job Responsibilities: 
• Support customer service operations in a high-volume remote environment
• Handle customer interactions professionally and efficiently
• Follow established processes, policies, and workflow expectations
• Maintain quality, accuracy, and productivity standards throughout the assignment
• Participate fully in training and apply new information quickly
• Work assigned schedules reliably and contribute to team coverage during peak seasonal volume

Required Qualifications
Verifiable High School Diploma or GED 
Complete a Typing test 
Must have high-speed broadband/fiber internet with minimum speeds of 100/25 mbps.
Must be connected through a wired ethernet connection, wireless internet connections are not permitted (e.g. Starlink, 5G networks)
Must have a private, dedicated at-home workspace that is quiet and free from distractions during scheduled work hours.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $19/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.