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Client Service Specialist

Role overview

Qualifications

  • Strong Client Services and Customer Support skills
  • Excellent communication and interpersonal abilities
  • Basic understanding of finance and payment processes
  • Proven multitasking and organizational skills

Responsibilities

  • Handle customer inquiries and deliver exceptional service to clients
  • Respond to emails and calls
  • Resolve client concerns
  • Assist with bookings and reservations and ensure overall satisfaction

Other skills

  • Communication
  • Social Skills
  • Multitasking
  • Organizational Skills
  • Problem Solving
  • Detail Oriented

About the company

Hellosunshinetravels logo

Hellosunshinetravels

I’m a home-based travel advisor and entrepreneur passionate about helping people turn their travel dreams—and career goals—into reality. I specialize in planning seamless vacations, cruises, and custom getaways while providing personalized service every step of the way. What sets me apart is that I don’t just book trips—I build relationships. I take the time to understand my clients’ needs, budgets, and vision so every trip feels intentional, stress-free, and unforgettable. From family vacations and romantic escapes to group travel and cruises, my goal is simple: make travel easy, exciting, and accessible. In addition to serving travelers, I also mentor and support individuals who are curious about starting their own travel business. I enjoy educating others on the ins and outs of the industry, helping them grow with confidence, flexibility, and purpose—whether they’re looking for a side hustle or a long-term career path. When I’m not working with clients or training agents, I’m constantly learning, networking, and staying up to date on travel trends to better serve those I work with. If you’re looking to book your next adventure—or explore opportunities in the travel industry—I’d love to connect.

Company details

Company size1 - 10

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Job description

Hello Sunshine Travels is a growing travel business dedicated to helping individuals turn their passion for travel into income. We provide the tools, training, and ongoing support to empower motivated individuals to become successful booking agents.

Our mission is to inspire and equip self-driven, travel-loving entrepreneurs to work from anywhere while creating unforgettable travel experiences for clients. Whether booking your own getaways or planning dream vacations for others, our team members enjoy the freedom of being their own boss and earning income doing what they love.

We’re expanding and looking for passionate individuals who are:

  • Self-motivated

  • Excited about travel

  • Ready to turn their love of vacations into a thriving business opportunity

At Hello Sunshine Travels, we believe travel shouldn’t just be an adventure — it can also be a paycheck.

Role Description

This is a full-time remote position for a Client Services Associate. In this role, you’ll handle customer inquiries and deliver exceptional service to clients. Daily responsibilities include responding to emails and calls, resolving client concerns, assisting with bookings and reservations, and ensuring overall satisfaction. You’ll also collaborate with the finance team to process payments, support budgeting, and manage invoices.

Qualifications

  • Strong Client Services and Customer Support skills

  • Excellent communication and interpersonal abilities

  • Basic understanding of finance and payment processes

  • Proven multitasking and organizational skills

  • Problem-solving mindset with attention to detail

  • Experience in the travel or hospitality industry is a plus

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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