Customer Success Manager

This role is remote, US.

Expectations

• Customer Success corporate training curriculum development & strategy experience (5+ years)
• Training implementation & adoption success record (5+ years)
• Implementation, running, and managing successful partner enablement programs (5+ years)
• Experience with product management & training enablement (3+ years)
• Candidates must submit a link to a portfolio of work
• Candidate must reside in the US

Overview

Our client in the SaaS time keeping/scheduling industry is seeking their first Customer Success and Training Manager. This person will play a key role in increasing the capacity and rate at which the company can onboard new clients. This person will be solely responsible for revamping the way the organization develops and delivers new client onboarding training in a scalable environment.

Day to Day

For the first 3 months, you'll be shadowing the existing onboarding program, meeting with the current CS Team, and creating the blueprints that will be used moving forward. After the discovery phase is complete, you'll be expected to execute on the plan you've built, vetted, and greenlit. Current training is CS-guided PowerPoint and supplemental materials. A web-based, self-guided, configurable, and re-usable training program will be the goal you will strive for. This will continue to need additional buildouts and add-ons as the client base continues to grow and diversify.

Perks

• ESPO (employee stock option program)
• Medical/dental/vision coverage
• 401(k)
• Flexible PTO and 11 paid holidays per year

Company

We have been scheduling the world’s most demanding hourly workforces for over a decade, so we’ve learned a thing or two about scheduling best practices. By better documenting, tracking, and maintaining employee contracts and job-related credentials, managers waste less time collecting disconnected data to validate worker eligibility and spend more time on revenue-generating activities. Learn why we are the leading choice for managing the hourly workforce and maintaining worker compliance.