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Who We Are
Paccurate is the essential Packing Control System (PCS) for high-volume shippers, empowering brands, 3PLs, and distributors to optimize their fulfillment operations. Paccurate PCS identifies your ideal box and mailer combinations, ensures efficient order packing, and maximizes return on investment from automation. With integrated packing control, operational teams can easily modify or create new packing logic without requiring backend code changes.
Our core mission is to establish Paccurate as the packaging control layer of fulfillment, driving a significant reduction in shipping waste and fostering greater sustainability. Shippers leveraging Paccurate benefit from lower transportation costs, a smaller carbon footprint, and enhanced throughput across their entire fulfillment network.
About the Role
We are expanding our Customer Success Team and are looking to add a Customer Success Manager! You should apply if you have a proven track record of building strong post-sales relationships & maintaining a successful book of accounts. In this role you will manage the day-to-day needs of your assigned accounts, creating strong relationships with customers, contributing to account growth, and collaborating with internal teams to deliver consistently excellent customer experiences. You'll receive a hands-on onboarding experience, with the expectation that by 90 days you'll be independently managing and owning your portfolio. It should be expected that this role will also entail some travel to customers as business needs arise.
Applicants must be legally authorized to work in the United States. Paccurate does not provide visa sponsorship.
Responsibilities
Skills and Experience We’re Looking for
You'll stand out if...
How We Show Up
At Paccurate, we’re a high-impact team where individual ownership matters. We foster a culture where curiosity, growth, and integrity drive everything we do. We encourage team members to challenge themselves, continuously learn, and seek better ways to serve our customers. By operating with purpose and turning challenges into positive outcomes, we create an environment where innovation and results thrive.
Core Values
Grow TogetherWe foster an environment where people are encouraged to challenge themselves, take risks, and grow. We share the learnings of our failures as eagerly as the impact of our wins, and celebrate each other throughout. | |
Curiosity Fuels InnovationWe are relentless learners, always questioning how we can improve. We ask questions, seek diverse perspectives, and challenge ourselves to innovate. | |
Act with IntegrityWe do the right thing—even when no one is watching. Honesty and fairness guide every decision we make with our customers, partners, and teammates. | |
Move with PurposeWe operate with tempo and focus, prioritizing what matters and staying aligned with our goals. Every decision we make is intentional and impact-driven because our customers trust us with their mission-critical operations. | |
Own ItWe take full ownership of our work. We hold ourselves to high standards and don’t wait for others to solve problems. We step up, take responsibility, and follow through. We trust our colleagues to do the same. |
Benefits
Paccurate offers competitive compensation, equity, comprehensive health benefits, 401K Match, meaningful opportunities for growth and development, as well as the flexibility that comes with WFH.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
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