Monitoring Assistant

RemoteLegalStaff exists because there are incredibly talented legal professionals all over the world who've never had a shot at the U.S. legal market. We place and fully manage remote legal staff for U.S. law firms, hiring from Latin America, the Philippines, South Africa, and beyond.

We're growing fast, and we don't just place people and disappear. We train them, manage them, go to bat for them, and help them build real careers.

Our internal team is the engine behind all of it. You won't be a cog here. You'll be the reason someone on the other side of the world lands an opportunity that changes their trajectory.

Are you interested in becoming part of this amazing team? Click apply!

About the role

As a Monitoring Assistant, you are the early-warning system for our operations team. You will review staff activity, screenshots, and work patterns to identify red flags before they become client problems.

This is not a passive role.

It requires judgment, attention to detail, and the confidence to flag issues clearly and accurately.

What you'll do

• Review daily Hubstaff screenshots and activity logs
• Identify productivity, focus, and compliance red flags
• Distinguish normal work variation from real issues
• Document findings clearly and consistently
• Flag concerns to Account Managers with context, not guesses
• Follow monitoring SOPs exactly while using sound judgment
• Maintain confidentiality at all times

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What we're looking for

• Strong written English, fluent spoken English
• High attention to detail
• Comfortable with repetitive but important work
• Tech-savvy and quick to learn new tools
• Ability to handle confidential information responsibly
• Prior QA, monitoring, or operations experience is a plus

You'll thrive here if you...

• Notice small details others miss
• Are comfortable making judgment calls based on patterns
• Can stay objective and calm when reviewing sensitive material
• Communicate clearly and concisely in writing
• Follow instructions precisely and consistently
• Take ownership of quality and accuracy

This role is not for you if you...

• Rush through work or cut corners
• Avoid accountability or second-guessing clear issues
• Need constant supervision or reminders
• Are uncomfortable flagging problems
• Struggle with focus or consistency

What success looks like

• Red flags are caught early, not after client complaints
• Clear, accurate, and actionable monitoring reports
• Consistent adherence to SOPs
• Account Managers trust your judgment

What we offer

• Fully remote position with a flexible work schedule
• Competitive base salary
• Annual performance bonus
• Anniversary loyalty bonuses
• Company-sponsored health insurance
• Generous PTO that increases with tenure (up to 30 days per year)
• Birthday PTO day
• 7 U.S. paid holidays
• 5 paid sick days per year
• Bereavement leave
• Additional unpaid personal leave available
• Home office stipend for equipment and workspace upgrades
• Computer replacement stipend
• Monthly internet allowance (increases with tenure)
• Professional development and training programs
• Education support for high performers
• A collaborative, supportive team culture where people are genuinely invested in each other's success
• A fast-moving environment where your work has real visibility and direct impact
• Clear path to growth: we promote from within and reward people who perform

How to apply?

• Hit Apply, and you'll be redirected to our application form.
• Follow all instructions carefully

How our hiring process works:

We are a fully remote company, and our hiring process reflects that. The first stages are completely asynchronous: no surprise calls, no scheduling pressure. You will complete a short written application and, if selected, move through an async assessment at your own pace. Candidates who advance through the initial stages will then be invited to schedule a live interview.

We communicate clearly at every step and respect your time throughout!