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Implementation Project Manager

SwiftConnect

Role overview

Qualifications

  • +5 years of experience in software implementation project management in the software-as-a-service industry
  • Experience working with Access Control Systems or related access control industry technologies
  • Proven track record of successfully deploying enterprise-level customer projects
  • Experience with CRM systems like Salesforce and project management software

Responsibilities

  • Serve as the primary project manager to customers while coordinating multiple, simultaneous implementations of SwiftConnect products
  • Foster strong relationships with customers, acting as a trusted advisor throughout the project lifecycle
  • Collaborate with customers and internal teams to define project objectives and scope
  • Manage multiple customer projects from initiation to launch, ensuring projects are on time, within scope and budget

Key facts

Hard skills

Project Management Project Implementation Program Implementation Access Control Facility Salesforce

Other skills

  • Communication
  • Analytical Skills
  • Problem Solving
  • Time Management
  • Teamwork
  • Detail Oriented

About the company

SwiftConnect logo

SwiftConnect

SwiftConnect is the leading provider of connected access enablement. We delight users with elegant ways to interact with places, spaces and things by ensuring your digital pass is on your phone, watch or anywhere it needs to be. Powering connected access experiences for commercial real estate owners and enterprises across financial and professional services, life sciences, technology, and other leading organizations, our platform integrates with existing mobile platforms, credential technologies, and business systems to provide authorized access to everything, everywhere through centralized access management. We provide a street-to-seat journey that users love, automation that redefines operational efficiency, and foundation of security and privacy that administrators trust so you can navigate your world better.

Company details

Company size51 - 200

Links

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Job description

 

The Perfect Match
SwiftConnect is seeking an Implementation Project Manager to guide our customers through their journey
in deploying our best-of-breed SaaS integration solutions. As the project lead for our enterprise-level
customers, you will strive to ensure customer satisfaction with our products and services while also
managing complex implementation project deliverables and timelines. This role provides a unique
opportunity to blend your skills in project management and implementation management to deliver
exceptional outcomes for our customers.
 
Your Impact
  • Serve as the primary project manager to customers while coordinating multiple, simultaneous
    implementations of SwiftConnect products
  • Foster strong relationships with customers, acting as a trusted advisor throughout the project
    lifecycle
  • Work collaboratively with customers to understand their requirements and goals, and ensure
    they receive the highest level of support and satisfaction throughout their entire customer
    journey
  • Collaborate with customers and internal teams to define project objectives and scope
  • Manage multiple customer projects from initiation to launch, ensuring projects are on time,
    within scope and budget
  • Oversee the entire project lifecycle, including planning, execution, and closure
  • Keep accurate and up-to-date customer records in our Project Management and CRM systems

The Winning Formula
  • +5 years of experience in software implementation project management in the software-as-a-
    service industry
  • Experience working with Access Control Systems or related access control industry technologies
  • Demonstrated ability to quickly develop a thorough understanding of enterprise products and
    services
  • Proven track record of successfully deploying enterprise-level customer projects
  • Strong project management skills, including the ability to develop and implement project plans,
    monitor project progress, and manage multiple customer implementation projects simultaneously
  • Excellent communication skills, with the ability to effectively interact with customers,
    stakeholders, and team members
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks and
    issues.
  • Ability to work independently and within a team environment, take initiative, and manage
    multiple priorities in a fast-paced, dynamic environment
  • Ability to understand technical concepts and communicate them in simple language with
    customers.
  • Strong attention to detail and thoroughness in work.
  • Experience with CRM systems like Salesforce and project management software.
  • Curious to learn new things and use new tools
  • Strong ability to communicate and be a great team player
  • Strong time management capacity, good prioritization of work and well-organized

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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