Coordinator, Data Center Infrastructure

The Role:

Reporting to the Data Center Infrastructure Manager, the Coordinator, Data Center Infrastructure supports the day-to-day operations of 11:11 Systems' global data center infrastructure, assisting with deployments, infrastructure expansion projects, and operational activities across the environment. The right person for this role is highly organized, detail-oriented, and comfortable coordinating vendors and remote hands across multiple time zones, while keeping documentation and DCIM records accurate as changes occur. This is a full-time remote role, based in India, with occasional travel, reporting to the Data Center Infrastructure Manager.

Responsibilities:

• Triage the team queue, prioritize tasks, and escalate issues as required.
• Coordinate remote hands activities and provide detailed technical instructions during incidents.
• Support infrastructure projects across global data center environments.
• Assist with co location project delivery, including installations, decommissions, and migrations.
• Support data center build-outs and expansion initiatives.
• Work closely with vendors and service providers, providing detailed technical instructions for hardware deployments, troubleshooting, and remediation activities.
• Participate in an on-call rotation and provide support for out-of-hours incidents and escalations.
• Maintain accurate Data Center Infrastructure Management (DCIM) records as changes occur across the environment.
• Maintain accurate inventory records within the stock management system.
• Process cross-connect requests, including installations, de-installations, and hot-cut activities.
• Maintain accurate circuit and connectivity records.
• Coordinate hardware shipments, receiving, and logistics activities related to data center operations.
• Ensure operational documentation is maintained and updated.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11'sCode of Business Ethics and Company Values.
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
• Additional duties as assigned.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent work experience required.
• 3+ years of experience supporting data center operations, infrastructure deployments, or colocation environments required.
• Experience working with data center hardware, cabling, power, and network infrastructure, and coordinating third-party vendors and service providers required.
• Experience with DCIM platforms and asset management systems, and familiarity with colocation facilities and carrier connectivity services preferred.
• ITIL Foundation, CDCP, or similar industry certification preferred.
• Strong attention to detail, problem-solving, and communication skills, with the ability to manage multiple priorities, work independently and collaboratively across global teams, and maintain a customer-focused mindset.
• Willingness to participate in an on-call rotation and occasional travel.
• Must be legally eligible to work in India without visa sponsorship.

Physical Requirements:

• Occasional travel to data center or office locations as needed, including walking within data center facilities and working in environments with typical data center noise levels.
• Ability to periodically lift and move equipment or packages associated with data center logistics, as required and within reasonable accommodation guidelines.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
 
Benefits:

• Healthcare Insurance Plan
• Life Insurance
• Paid Vacation & Holidays
• India Pension Scheme