Analyst, Product Operations

The Role:

11:11 is looking for an experienced Product Operations Analyst to support the structure, quality, and operational integrity of our product portfolio across systems, processes, and reporting. This role bridges Product, Business, and Operations teams by managing product data, improving workflows, supporting launches and lifecycle changes, and turning product and customer data into actionable insights.

This role will serve as a key partner to Product Managers, Strategic Initiatives, Business Operations, and technical teams to ensure product catalog, SKU architecture, and downstream workflows are accurate, scalable, and aligned with business objectives. The ideal candidate is highly analytical, detail-oriented, and technically capable, with a strong understanding of SaaS concepts, product lifecycle processes, data structures, and cross-functional system dependencies. This person will bring operational discipline to the way products are packaged, governed, reported on, quality assured, sunset, and maintained across the business. This is a full-time, remote role, based in the United States, reporting to the VP, Product Operations.

Responsibilities:

• Serve as a subject matter expert on product portfolio structure in Salesforce and related systems, including packaging, SKU availability, product rules, nomenclature, taxonomy, attributes, and lifecycle status
• Partner with Product Managers and cross-functional teams to define, QA, and improve SKU structures, product data standards, and downstream operational workflows
• Support SKU launches, changes, sunsets, and replacements through impact analysis across quoting, billing, reporting, procurement, CRM, documentation, and related processes
• Identify workflow gaps, system dependencies, and operational bottlenecks, and recommend process improvements that increase efficiency and reduce risk
• Manage and help optimize the operational tools and software stack used to support product workflows, reporting, QA, and cross-functional coordination, including platforms related to product management, quoting, user research, reporting, and adjacent business operations
• Track and report on key product and operational metrics, including usage, adoption, customer feedback, SKU performance, and data quality; maintain dashboards and recurring reports for stakeholders
• Analyze product and CRM data to identify anomalies, integrity issues, and opportunities to improve reporting, billing validation, lifecycle management, and decision-making
• Support product launches and changes by conducting impact analysis, validating readiness across systems, and partnering with other teams to ensure portfolio updates are successfully implemented
• Develop or support automation opportunities using APIs, scripting, agentic AI, and workflow tools to improve reporting efficiency, data quality validation, and repeatable operational tasks
• Document product structure standards, reporting logic, data dependencies, operational workflows, and process improvements to improve transparency, repeatability, and team enablement
• Create clear reports, presentations, and recommendations for technical and non-technical stakeholders
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values 
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements 
• Additional duties as assigned

Qualifications:

• Bachelor’s degree in Information Systems, Business Administration, Business Analytics, Operations, Engineering, Computer Science or a related field, or equivalent years of related work experience required 
• 5+ years of experience in Product Operations, Business Analysis, Product Analysis, Systems Analysis, Sales Operations, or a related role in a technology or SaaS environment required
• Strong experience with quoting platforms and product configuration workflows; familiarity with Salesforce CPQ and RCA or similar quoting tools preferred
• Strong understanding of product lifecycle concepts, including launches, change management, sunset planning, replacement mapping, and downstream operational impact
• Advanced Microsoft Excel skills, including complex formulas, lookups, pivots, data cleansing, modeling, reconciliation, and analytical reporting
• Experience building, maintaining, and improving recurring operational reports used for QA, billing validation, or product portfolio analysis
• Ability to understand system workflows and technical dependencies across CRM, quoting, billing, reporting, and adjacent business platforms
• Working knowledge of SaaS business models, cloud services, and vendor-driven product constructs
• Strong analytical and problem-solving skills with the ability to draw practical conclusions from both quantitative and qualitative inputs
• Strong analytical, communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment
• Experience with Tableau, APIs, scripting, automation tools, or AI-enabled workflow improvements is preferred
• Must be legally eligible to work in the United States [AS1] without visa sponsorship 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.