Network Engineer, Cloud Integrations

The Role: 
11:11 seeks a skilled Network Engineer, Cloud Integrations to help customers implement their services in 11:11’s global cloud infrastructure team in Service Operations team. The ideal candidate has deep experience as a Cisco network engineer and is passionate about designing, deploying, and troubleshooting secure, highly available network solutions in cloud and data center environments. This role is critical to delivering reliable connectivity and a high-quality customer experience during migrations and ongoing operations across 11:11’s cloud platforms. This is a full-time remote role, based in the United States reporting to the Manager, Service Operations.

Responsibilities:

• Act as the primary networking deployment engineer responsible for customer experience during datacenter and customer migration efforts into 11:11’s cloud environment.
• Design and architect network topologies for diverse customer environments, aligning with 11:11’s cloud architecture standards and security best practices.
• Deploy, configure, manage, and troubleshoot networking configurations, including switches, firewalls, load balancers, and IPSEC VPNs for customer deployments.
• Collaborate with project managers, Cloud Integration engineers, support teams, and account executives to plan and deliver successful customer implementations.
• Perform detailed customer assessments to understand networking requirements and translate them into scalable, supportable designs in 11:11’s global infrastructure.
• Document work thoroughly in the company ticketing system and create/maintain up-to-date documentation in the knowledge base.
• Develop and maintain standardized deployment processes and runbooks as technologies, tools, and permissions change.
• Assist Cloud Integration engineers, support teams, and account executives with advanced customer issues, including escalations that require deep network troubleshooting.
• Pursue advanced certifications and stay abreast of current technologies in the Juniper/Fortigate/Palo Alto/Cisco/VMware product space to continually enhance service quality.
• Ability to automate processes and builds where possible to reduce manual effort and improve operational efficiency in Service Operations.
• Able to work after hours and on weekends as required to support customer migrations, changes, and incident response.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values.
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
• Additional duties as assigned.

Qualifications:

• Bachelor’s or University degree in a related field of study, or equivalent years of related work experience.
• 5+ years of recent experience as a technical, hands-on Cisco network engineer in enterprise or service provider environments.
• Cisco CCNP/CCIE certification with documented work experience is preferred.
• Strong working knowledge of networking protocols and technologies, including BGP, IPsec, network segmentation, VRFs, switching, VLANs, and load balancers (required).
• Experience with virtualization clusters (VMware) and software-defined networking, including VMware NSX, is preferred.
• Experience working within a global data center and/or cloud environment.
• Experience deploying virtual and physical network appliances in cloud environments, preferably including Cisco, Fortigate, Palo Alto, Netscaler, Kemp, F5, SonicWall, and Juniper Networks.
• Professional experience in consulting or other enterprise customer-facing technical support role is preferred.
• Ability to automate network deployments and configurations (e.g., scripting, infrastructure-as-code tools) to reduce manual effort and improve consistency.

Behavioral competencies (aligned with 11:11 Values):

• Demonstrated customer-first mindset, with the ability to build strong, trust-based relationships with internal and external stakeholders.
• Strong sense of ownership, accountability, and follow-through in a fast-paced, change-oriented environment.
• Excellent verbal and written communication skills, including the ability to explain complex technical concepts to non-technical audiences.
• Collaborative working style, operating supportively with colleagues across Service Operations, Cloud, and other cross-functional teams.

Legal eligibility and ADA statement:

• Must be legally eligible to work in the United States without visa sponsorship.
• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Requirements

Works from home. Ability to remain in a stationary position for extended periods; ability to operate a computer and standard office equipment; ability to communicate effectively in person and via phone/video; occasional travel to offices as required.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.