At Frontline Insurance, we are on a mission to Make Things Better, and our Desk Adjuster plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Territory Personal Lines Underwriter, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our Desk Adjuster enjoys robust benefits:
- Remote work schedule!
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous 9% match
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Desk Adjuster:
- Verify facts of loss and pertinent information to analyze and confirm coverage.
- Handle the adjusting of the entire claim, including collecting and reviewing all loss related facts, performing an analysis under the terms of the insurance policy to make coverage recommendation and issue payments within applicable authority level.
- Contact insured(s) to schedule inspection of damaged property in a timely manner.
- Keep insured(s) informed on all steps of the claim investigation and progress to resolution.
- Determine the method and extent of investigation for each claim. Make assignment to outside experts or investigators when appropriate.
- Review and analyze all investigative and claim material to determine the facts of the loss, in a timely manner.
- Document all claim actions, inclusive of coverage and damage investigations, contacts, phone calls, emails, and correspondences in the claim file.
- Check e-mails and messages daily. Respond to all calls, emails, and questions in a timely manner.
- Establish ultimate reserves (anticipated cost to bring file to closure based on known facts) as soon as practical and monitor to adjust at the time of any exposure changing event.
- Explain and appropriately respond to insureds, public adjusters, attorneys, contractors, and any additional involved parties to obtain needed information, complete a timely investigation, relay status updates, explain settlements and/or ultimate claim disposition.
- Timely submit reserve and payment approval requests, as appropriate.
- Identify claims requiring a Reservation of Rights or denial, draft appropriate coverage correspondence and refer for management approval.
- Identify claims best suited to be be resolved through DFS Mediation and/or appraisal and timely demand appropriate ADR option.
- Attend mediations, as assigned, and apply technical knowledge to facilitate claim resolution negotiations.
- Apply advanced negotiation skills to effectuate direct resolution of disputed claims with insureds or their legal representative.
- Coordinate appraisal process, maintaining communication necessary to ensure appraisal process is timely moving forward toward binding award.
What we are looking for as a Desk Adjuster:
- Proficient in Xactimate.
- Attention to detail.
- Ability to multi-task.
- Solid written and verbal communication skills.
- Effective oral, written, organizational and analytical skills required.
- Strong computer skills and the ability to work effectively under stress.
- Interpersonal skills to develop relationship with insured’s, PA’s, opposing counsel, defense counsel, vendors, and contractors to enhance the appropriate flow of information.
- Maintain Florida 520 License. Obtain Alabama, North Carolina, South Carolina, and Georgia, if applicant does not currently possess same.
- Minimum 5 years’ experience and/or training in P & C Insurance or equivalent combination of education and experience.
- Ability to regularly use computer and certain software programs. Strong computer and data entry skills required.
Why work for Frontline Insurance?
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.
We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
