Patient Navigation Specialist

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

As a Patient Navigation Specialist, you will coordinate the logistics and communication needed to ensure successful sample collection and testing for patients enrolled in our surveillance program. This role focuses on direct patient support, scheduling mobile blood draws, and working closely with phlebotomy vendors and internal systems.

Job Responsibilities

Reporting to the Patient Navigation Team Lead, you will be supporting patients and physicians as they order the NavDx blood test. Duties include:

● Serve as the main point of contact for patients requiring mobile blood draws.

● Coordinate scheduling between patients and mobile phlebotomy vendors.

● Monitor and update case statuses in Salesforce to reflect current progress (e.g., kit shipped, appointment scheduled, sample received).

● Reach out to patients to collect missing information or reschedule as needed.

● Provide exceptional service and guidance to patients throughout the testing process.

● Escalate clinical questions or unusual case issues to the appropriate internal contact.

● Maintain detailed and timely case notes in Salesforce.

● Provide backup support to the Senior Patient Navigation Specialist when needed (e.g. inbox coverage, TRF routing, or special communications).

● Adhere to all internal privacy and compliance policies, including HIPAA.

Requirements

● High school diploma or equivalent degree is required

● Proficiency with SalesForce or a similar CRM platform.

● Strong written and verbal communication skills

● Highly organized with excellent attention to detail and time management skills.

● Comfortable working in a fast-paced environment and adapting to new tools and processes.

● Previous experience in a client-facing, administrative, or operations support role.

● Familiarity with tools or platforms that integrate with SalesForce.

Additional Details

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. 

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Noticeand consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy

The U.S. EEO posters are available here. 

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. 

This is the anticipated base salary range for candidates who will work in Waltham, MA. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.