This is a remote position.
Bilingual Scheduling & Staffing Coordinator (English &
Spanish)
Overview
We are seeking a highly organized, fast-paced coordinator to manage incoming referrals and
match families with the right providers. This is not a data entry role — it requires strong
communication, decision-making, and follow-through to ensure services are scheduled quickly
and efficiently.
Key Responsibilities
● Respond to all new referrals within 30 minutes of receipt
● Match families with appropriate providers based on language, schedule, and location
● Coordinate scheduling between families and providers until services begin
● Maintain consistent follow-up and communication with all parties
● Track referral status, outcomes, and reasons for lost referrals
● Report recurring issues or service gaps to the team
● Maintain accurate documentation for reporting and audit readiness
Qualifications
● Fluent in English and Spanish (written and verbal)
● Strong communication and follow-up skills
● Highly organized with the ability to manage multiple tasks at once
● Sense of urgency and ability to work in a fast-paced environment
● Comfortable using systems to track data and manage workflows
● Strong problem-solving skills and ability to make decisions independently
What Success Looks Like
● Immediate response to new referrals
● Smooth scheduling with minimal delays or rescheduling
● Consistent follow-ups without reminders
● Clear, accurate tracking and reporting of all referral activity
