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This is a remote position.
We are seeking a reliable and compassionate Patient Coordinator / Medical Virtual Assistant to support a growing healthcare practice. This role is ideal for someone with strong organizational skills, excellent communication abilities, and experience working in a healthcare environment.
The successful candidate will work directly with patients and providers to ensure appointments are scheduled efficiently, patient communications are handled professionally, and daily operations run smoothly.
Schedule
Minimum 20 hours per week
Monday to Friday
9:00 AM – 1:00 PM Eastern Time (ET)
Responsibilities
* Manage appointment scheduling, including booking, rescheduling, and confirming appointments
* Maintain an organized schedule to prevent gaps, overlaps, or double bookings
* Coordinate home visit appointments by geographic location and prepare daily route schedules with appropriate travel buffer times
* Send appointment reminders and follow up with patients regarding upcoming or missed appointments
* Respond to basic patient inquiries regarding services, pricing, and availability
* Distribute intake forms, consent forms, and post-visit care instructions
* Handle inbound calls and text messages using established scripts and procedures
* Support online reputation management by requesting feedback from satisfied patients, sending review links, and monitoring responses
* Maintain accurate records and patient information while adhering to HIPAA requirements
* Previous experience as a Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, or similar healthcare support role
* Excellent verbal and written English communication skills
* Strong attention to detail and organizational abilities
* Comfortable handling inbound calls, texts, and patient communications
* Proficient with scheduling tools, calendars, and basic office software
* Ability to work independently and manage multiple priorities
Technical Requirements:
*Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred).
*A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup.
*Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions.
*Backup power source required (UPS or generator) to maintain connectivity during outages.
*Quiet, professional workspace suitable for voice work — free from background noise and interruptions.
*Noise-canceling headset required.
*Reliable computer with sufficient processing power to run software systems and softphone simultaneously.
*You must have Windows 11 or the most recent Apple OS / Update
What We're Looking For
* Professional and patient-focused attitude
* Dependable and punctual
* Strong problem-solving skills
* Friendly, empathetic, and customer-service oriented
Compensation & Payments
Competitive hourly rate
On-time payments, every time
Payments processed via Wise
Training & Support
Direct client training provided — you are never thrown in blind
HIPAA certification provided at no cost to you
Dedicated Account Manager as your point of contact
Clear escalation paths — you always know who to go to
Work Environment
100% remote — work from home
U.S.-based company with structured operations
Stable, long-term account placements (not gig-style work)
Supportive team culture across all accounts
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
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