Customer Service Representative

This is a remote position.

Bilingual Customer Service Representative

Company: TeamFicient 

Location: Remote 

Employment Type: Full-Time 

Salary Range: TBD 

Work Schedule:

• Time Range: Between 7 AM and 7 PM CST
  

• Working Hours: 9 hours per day (8 working hours + 1-hour break)
  

• Days Off: TBD (2 days per week) 
  

Why Join Us?

At TeamFicient, our team spans multiple countries and regions, and we stay connected by operating within EST, CST, and PST time zones.

• Work Without Borders: Collaborate daily with experts from around the world. You’ll gain international exposure and experience that goes far beyond your local market.
  

• Built for Remote: Our setup isn't a "work from home" experiment; it’s a fully remote culture designed for autonomy, flexibility, and trust.
  

• Diverse Perspectives: You’ll be part of a multicultural team where different backgrounds are our greatest strength.
  

• Grow Globally: Expand your career on a global stage, learning how business works across different cultures and continents.
  

About the Role

We're looking for a friendly, reliable Bilingual Customer Service Representative to serve as the first point of contact for our customers. You'll handle inquiries, resolve issues, and provide accurate information about our services, all in both English and Spanish. If you're a clear communicator, stay calm under pressure, and genuinely enjoy helping people, this role is for you.

Core Responsibilities

Customer Support and Communication

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
  

• Provide accurate information about services, policies, and procedures
  

• Resolve customer issues and handle complaints in accordance with company policies while maintaining high satisfaction
  

Records and Administration

• Maintain accurate records of customer interactions and transactions in the CRM system
  

• Collaborate with team members and departments to improve the overall customer experience
  

Candidate Qualifications

Must-Haves

• 2+ years of experience in a customer service role
  

• Full professional fluency in both English (C1-C2) and Spanish, written and spoken
  

• Strong communication and interpersonal skills
  

• Comfortable working independently in a remote setup
  

• Proficiency in Microsoft Office and Google Workspace
  

Good to Haves

• Experience working in a driving school, transportation, or education-related company
  

• Familiarity with CRM tools for tracking customer interactions