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Healthcare Customer Service Representative

Sourcefit DR

Role overview

Qualifications

  • Prior experience in healthcare billing, insurance, or AR management
  • Strong understanding of EOBs, ERAs, and general insurance contract terms
  • Experience with eClinicalWorks (ECW)
  • Outstanding verbal communication skills and a warm, empathetic phone presence

Responsibilities

  • Answer inbound calls from patients and assist with billing inquiries, insurance claims, and account balances
  • Apply payments accurately and provide clear explanations of EOBs and ERAs
  • Handle difficult or upset callers with professionalism, empathy, and patience
  • Compose and send clear, professional emails to patients with billing or insurance-related information

Key facts

Hard skills

Medical Billing Insurance Law Accounts Receivable eClinicalWorks (ECW)

Other skills

  • Communication
  • Empathy
  • Patience
  • Problem Solving

About the company

Sourcefit DR logo

Sourcefit DR

Outsourcing & Offshoring

Sourcefit is focused on providing custom offshore solutions. We help companies large and small to lower costs and increase productivity by providing highly-skilled, highly-motivated staff who can match the performance of onshore staff at a fraction of the cost. At Sourcefit, we understand that successful outsourcing requires more than just great staff. We are committed to working closely with you every step of the way to understand your goals and seamlessly transfer your business culture and successful business processes to an offshore environment. At Sourcefit there is never any obligation until you're comfortable you've found the perfect fit for your business needs. We offer various levels of operational and project management depending on your needs. You supply the vision and we handle the rest: from recruiting and pre–screening of candidates, providing all necessary office support, equipment and infrastructure, as well as end to end HR management.Established by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both as a client and as a service provider, Sourcefit currently has over 1500 employees and is growing steadily. In light of this rapid growth, Sourcefit remains dedicated to preserving its entrepreneurial start-up spirit, actively nurturing innovation and agility in its operations, with branches in the Philippines, Armenia, the Dominican Republic, and South Africa. Above all, Sourcefit endeavors to make sure that each of our clients feel that they have our undivided attention and provide them with customized solutions that fit their business.Contact us today for a free consultation.Visit sourcefit.com to find out how our services can help you grow your business.For information and updates on outsourcing, offshoring, productivity and cost-effective business solutions, visit Sourcefit's official channels:http://www.sourcefit.comFacebook, Instagram, Twitter, Youtube, Tiktok: @SourcefitPH

Company details

IndustryOutsourcing & Offshoring
Company size11 - 50

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Job description

Position Summary:

We are seeking a compassionate and experienced Healthcare Customer Service Representative (CSR) to join our team. This role focuses on delivering exceptional service to patients by providing accurate billing information, applying payments, and resolving concerns related to insurance and account balances. The ideal candidate thrives in phone-based communication, remains calm under pressure, and possesses a strong background in healthcare billing and insurance processes.

Job Details:

  • Work setup: Work from Home
  • Schedule: Monday to Friday | 9:00 PM to 6:00 AM (Philippine time)
  • Holidays: Following Select US Holidays (Christmas, New Year, Thanksgiving, Independence Day, Labor Day)


Responsibilities:

  • Answer inbound calls from patients and assist with billing inquiries, insurance claims, and account balances.
  • Apply payments accurately and provide clear explanations of EOBs (Explanation of Benefits) and ERAs (Electronic Remittance Advice).
  • Handle difficult or upset callers with professionalism, empathy, and patience.
  • Escalate complex issues to designated team members when necessary.
  • Compose and send clear, professional emails to patients with billing or insurance-related information.
  • Maintain accurate records of patient interactions in the system.
  • Support AR (Accounts Receivable) or billing management functions as needed.


Qualifications:

  • Prior experience in healthcare billing, insurance, or AR management is required.
  • Strong understanding of EOBs, ERAs, and general insurance contract terms.
  • Experience with eClinicalWorks (ECW) is highly preferred.
  • Outstanding verbal communication skills and a warm, empathetic phone presence.
  • Excellent written communication skills, particularly in email correspondence.
  • Ability to remain calm and composed when handling frustrated or angry patients.
  • Patient, easy-going, and does not take challenging conversations personally.
  • Comfortable working independently and collaboratively in a remote environment.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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