IT Documentation Specialist

This is a remote position.

• Identify the need for, and create documents related to, IT systems and processes.
  
• Document IT processes such as business requirements, design reviews, system setup, configuration, user access, and security.
  
• Write SOPs to ensure processes are well documented.
  
• Create flow charts and other visuals to improve readability.
  
• Review and monitor documentation for accuracy and changes as needed.
  
• Respond promptly to requests for updates or new documents.
  
• Stay up to date on IT system processes and trends.
  
• QA Tasks to ensure that tasks are error-free
  
• Proactively contribute to providing strategies for training and upskill advancements
  
• Always come prepared
  
• Assignments are properly actioned and handled per mag standards
  
• Act as a direct liaison between end users and IT, and help share knowledge in the org through documentation
  

Requirements

• 1+ years of experience in a similar role
  
• Bachelor’s degree in IT, computer science, or other relevant fields
  
• Exceptional communication capabilities, both written and verbal
  
• Ability to multitask and prioritize
  
• Proven ability to understand and write technical documents
  
• In-depth knowledge of IT systems and processes
  
• Proficient with Microsoft Office, G Suite applications, and computer security systems
  
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
  
• Expert in problem-solving, critical thinking, and an understanding of complex system dependencies
  

• A computer with dual monitor setup is required
  
• Computer with at least 8GB of RAM
  
• Must have at least 25 MBPS internet speed
  
• Camera with at least 1080p resolution
  

Benefits

• 40 hours a week, 8 hours a day
  
• Competitive salary base
  
• Permanent work-from-home setup
  
• Unlimited FREE access to MAG School courses and SOP Library
  
• Work schedule is in Eastern Standard Time (EST), Monday-Friday only
  
• Opportunities for professional development and career advancement