Prin Spclst, HR Ops

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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

Role Overview

The Principal Specialist, HR Operations is a senior individual contributor within the People Services organization, responsible for driving operational excellence, strengthening employee relations frameworks, and supporting the optimization of the ServiceNow HR service delivery model.

This role partners closely with HR Business Partners, Talent Acquisition, Learning and Development, Legal, Payroll, and business leaders to ensure scalable, compliant, and employee-centric People Services operations.

Reporting to the Manager, People Services, this position acts as a subject matter expert and trusted advisor, supporting process design, mitigating organizational risk, enhancing the employee experience, and leveraging technology to deliver high-impact service outcomes.

Responsibilities

Act as a senior subject matter expert within the People Services function, contributing to HR initiatives and transformation efforts.
Provide guidance and informal coaching to team members, supporting capability building and knowledge sharing.
Support change management initiatives related to process improvements and system implementations.
Serve as a functional lead for ServiceNow HR Service Delivery, supporting ongoing enhancements and operational effectiveness.
Contribute to the evolution of the HR service delivery model to improve scalability, efficiency, and employee support.
Monitor SLAs, KPIs, dashboards, and reporting frameworks, and provide insights to improve performance and service quality.
Support governance, data integrity, and compliance standards across case management operations.
Handle complex and high-risk employee relations matters, including investigations, performance management, workplace conduct, and policy interpretation.
Support the development and standardization of ER frameworks, playbooks, and documentation protocols to ensure consistency and fairness.
Partner with Legal and HR Business Partners to mitigate risk and ensure alignment with employment law and organizational values.
Collaborate cross-functionally to ensure seamless pre-boarding, compliance documentation, and Day 1 readiness for employees.

Qualifications & Experience

Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related discipline.
7–9 years of progressive HR experience, with strong exposure to Employee Relations, HR Operations, and compliance within the Philippine labor framework.
Solid understanding of the evolving HR landscape, including digital transformation, shared services models, and employee experience best practices.
Demonstrated ability to support and influence change initiatives, driving process improvements and continuous improvement efforts.
Experience partnering with business leaders and HR stakeholders to resolve complex people matters and deliver practical HR solutions.
Familiarity with continuous improvement methodologies (CORE principles or similar frameworks).
Strong knowledge of Philippine labor laws and statutory compliance requirements, including DOLE regulations and employee documentation standards.
Proven ability to identify risks early and recommend effective solutions.
Experience working with HRIS platforms and data analysis; Workday experience preferred.
Ability to work independently while collaborating effectively within a team environment.
Comfortable operating in a fast-paced, deadline-driven environment with shifting priorities.
Strong analytical skills with high attention to detail and data accuracy.
Excellent customer service orientation with a focus on employee experience.
Strong written and verbal communication skills, with the ability to engage stakeholders at all levels.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.]

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Requires advanced knowledge of work area typically obtained through advanced education combined with experience. May have practical knowledge of project
management. Practical to substantial knowledge of RTX projects, programs or systems with the ability to make enhancements and leverage in daily work.

Typically requires: A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience

Engineering/Other Technical Positions: Typically requires a degree in Science,Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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