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Service & Support Specialist I

CooperSurgical Fertility Solutions

Role overview

Qualifications

  • Authorized to work in the United States on a permanent basis
  • Experience in customer service
  • Strong communication skills
  • Ability to work in a team environment

Responsibilities

  • Act as the first point of contact for customers and internal partners
  • Resolve inquiries and process orders
  • Provide product and account support
  • Create positive customer experiences

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Teamwork

About the company

CooperSurgical Fertility Solutions logo

CooperSurgical Fertility Solutions

CooperSurgical Fertility is the global leader in IVF and reproductive genetics, providing innovative products and services for every step in the ART journey. Alongside CooperSurgical Medical Devices, a leader in manufacturing trusted and innovative brands to help improve the health of women, babies and families worldwide, we are owned by The Cooper Companies. Building on the high-quality reputation of our legacy companies ORIGIO, SAGE, Humagen, The Pipette Company (TPC), K-Systems, Research Instruments (RI), Wallace®, LifeGlobal® and CooperGenomics, we provide a trusted system of consumables, equipment, technologies and genetic testing for the complete ART process. Operating as a seamless organization, with unmatched product breadth, scientific knowledge and geographical reach, our unified approach opens the door to extensive possibilities for the future. We can help drive and evolve innovation in line with customer needs; offering tailored product solutions, delivering world-class evidence-based training, and organizing expert-led workshops. As trusted brands, our products and services continue to meet stringent standards, and our high-quality manufacturing facilities and genetic testing laboratories have been specifically designed for the development of ART products and services. Working with experts and key opinion leaders in the field, we have dedicated research and development teams. They are continually developing innovative products, revolutionary technology and services using the latest clinical research, to help improve clinical workflows, processes, productivity and outcomes. In doing this, we aim to increase the quality of our partnerships with clinics across the globe and the quality of treatments for women and families.

Company details

Company typeLarge
Company size1001 - 5000

Links

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Job description

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we’re driven by a unified purpose of helping people experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com.

  • This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)
     

Job Summary:

The Service & Support Specialist I is the first point of contact for customers, sales representatives, and internal partners, delivering exceptional service across phone, email, and chat channels. This role resolves inquiries, processes orders, provides product and account support, and creates positive customer experiences that strengthen customer loyalty and support the CooperVision brand.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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