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Lead Field Service Technician

Role overview

Qualifications

  • Technical expertise in combustion systems and equipment
  • Strong customer service skills
  • Ability to evaluate and test complex systems
  • Experience with service request resolution

Responsibilities

  • Deliver high-quality service and support to customers
  • Identify issues and provide exceptional customer service in the field
  • Ensure timely and effective resolution of service requests
  • Support continuous improvement initiatives and maintain strong relationships with customers

Key facts

Other skills

  • Technical Acumen
  • Customer Service
  • Problem Solving
  • Teamwork
  • Communication
  • Relationship Building

About the company

HONEYWELL logo

HONEYWELL

Electronic Equipment, Instruments & Components

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Company details

Company typeLarge
IndustryElectronic Equipment, Instruments & Components
Company size10001

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Job description

As a Lead Field Service Technician here at Honeywell, you will play a critical role in delivering high-quality service and support to our customers by evaluating, testing, and maintaining complex combustion systems and equipment. You will utilize your technical expertise to identify issues and provide exceptional customer service in the field.

You will report directly to our Field Service Manager and you will work out of our Cleveland, Ohio location on a Remote  work schedule.

As the Lead Field Service Technician,  you will impact customer satisfaction and operational efficiency by ensuring timely and effective resolution of service requests, supporting continuous improvement initiatives, and maintaining strong relationships with customers and internal teams.  You’ll work remotely for our Honeywell facility at various customer locations.  

Travel is a must, expect 70%  to 80% travel requirements.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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