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Workplace Engineering Track Associate

Role overview

Qualifications

  • Familiarity with ServiceNow
  • Experience with Genesys
  • Understanding of remote IT support
  • Knowledge of IT hardware troubleshooting

Responsibilities

  • Handle incoming calls via Genesys
  • Manage tickets via ServiceNow
  • Support internal teams including IT and HR
  • Troubleshoot employee equipment issues

Key facts

  • Remote from: Mexico
  • Full time
  • English

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication

About the company

Hexaware Technologies logo

Hexaware Technologies

Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®’. Powering Hexaware’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 24,166 employees, and thoroughly lives the company’s philosophy of ‘customer success, first and always’. Exciting, isn’t it? Follow Hexaware to get a glimpse of technology disruptions and exciting digital transformations on the horizon. To learn more, visit www.hexaware.com

Company details

Company size10001

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Job description

L1 Service now support Handle Incoming calls via Genesys , Tickets via Service Now; Internal customer calls via SLACK Support of Internal teams viz., IT employees, HR , etc. Incident tickets, trouble shoot Emps. work from home, when they have work equipment troubles , pw reset, resolve Issues related to Thin client devices Route unsolvable issues Level-2 support Work in US CST time zone

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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