Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
Lumen is seeking an experienced GTM Systems Administrator specializing in LeanData to lead the administration, governance, optimization, and evolution of our Lead-to-Revenue operations platform. This role will be responsible for configuring and maintaining LeanData to support enterprise lead routing, account matching, queue management, buying group orchestration, meeting scheduling, and revenue process automation across multiple Salesforce environments.
The GTM Systems Administrator will partner closely with Marketing Operations, Revenue Operations, Sales Operations, Campaign Operations, Demand Generation, and Salesforce teams to design scalable processes that improve speed-to-lead, routing accuracy, operational efficiency, and pipeline performance.
The ideal candidate combines strong platform administration skills, deep understanding of lead management processes, and a passion for building intelligent, automated customer journeys that support business growth.
Work Location
Fully remote position open to candidates based anywhere in the U.S.
The Main Responsibilities
Platform Administration & Governance
- Administer and maintain the LeanData platform, including routing logic, matching rules, FlowBuilder configurations, BookIt scheduling, Insights, orchestration workflows, and governance standards.
- Configure and support lead, contact, account, opportunity, and buying-group orchestration processes.
- Establish and maintain routing governance, naming conventions, documentation, and operational best practices.
- Monitor platform health, performance, and adoption to ensure reliable and scalable operations.
- Conduct periodic audits of routing logic, ownership rules, queues, and matching configurations.
Lead Management & Revenue Process Optimization
- Design and optimize lead routing processes that improve speed-to-lead, ownership accuracy, SLA adherence, and conversion performance.
- Develop and maintain account matching strategies to improve data quality and customer alignment across multiple Salesforce instances.
- Build and support automated queue management processes to ensure balanced lead distribution and workload management.
- Partner with stakeholders to continuously improve lifecycle management, lead processing, scoring, and qualification workflows.
- Identify bottlenecks and recommend process enhancements to improve operational efficiency and revenue outcomes.
Cross-Functional Collaboration
- Partner with Marketing Operations, Revenue Operations, Sales Operations, Salesforce Administration, and Business Intelligence teams to translate business requirements into scalable platform solutions.
- Support organizational initiatives involving lead scoring, account-based marketing, buying groups, campaign attribution, and customer journey orchestration.
- Facilitate stakeholder discussions to align routing strategies with business priorities and go-to-market objectives.
- Serve as the primary subject matter expert for LeanData capabilities and roadmap planning.
Reporting & Analytics
- Develop dashboards, reports, and operational insights that measure routing effectiveness, SLA compliance, conversion performance, and operational health.
- Analyze trends and performance metrics to identify opportunities for optimization.
- Provide recommendations backed by data to improve lead management and funnel efficiency.
- Support leadership reporting and quarterly business reviews.
Integration & Technology Management
- Collaborate with Salesforce, Adobe, Marketo, Demandbase, ZoomInfo, Conversica, and other MarTech platform owners to ensure seamless integration and data flow.
- Support testing, deployment, and ongoing maintenance of new capabilities and integrations.
- Assist with data governance initiatives, process documentation, and operational readiness planning.
- Evaluate new features and platform enhancements to continuously improve capabilities.
User Enablement & Support
- Provide training, documentation, and guidance to platform users and stakeholders.
- Troubleshoot routing, matching, scheduling, and automation issues.
- Maintain knowledge articles, runbooks, and process documentation.
- Drive adoption through education, communication, and best-practice recommendations.
What We Look For in a Candidate
- 3–5+ years of experience administering LeanData, Salesforce, Revenue Operations, Marketing Operations, or a related GTM technology platform.
- Strong understanding of lead lifecycle management, lead routing, account matching, and sales process automation.
- Experience supporting complex Salesforce environments and cross-functional business processes.
- Experience configuring workflow automation and business process rules.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Demonstrated ability to translate business requirements into scalable technical solutions.
Preferred Qualifications
- LeanData certification(s).
- Salesforce Administrator certification.
- Experience with Marketo, Adobe Experience Platform, Adobe Real-Time CDP, Demandbase, ZoomInfo, Conversica, or other enterprise GTM technologies.
- Experience supporting account-based marketing, buying-group strategies, or revenue orchestration initiatives.
- Experience working within large, complex enterprise organizations.
Compensation
| This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. |
| Learn more about Lumen's: |
| Benefits |
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#LI-Remote |
Requisition #: 343079
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
