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Centre Manager (Remote) for Write Edge SG

Write Edge

Role overview

Qualifications

  • Proficient in Google Suite and Microsoft Office
  • Experience with Google Classroom and Zoom is an advantage
  • 2-3 years of relevant working experience
  • Leadership qualities and project management experience is a plus

Responsibilities

  • Oversee operations and performance of the online centre
  • Support the Teaching Team with deployment, timetabling, and relief teaching
  • Manage student enrolment and address staff complaints
  • Ensure top-tier customer experience and conduct online open houses

Key facts

  • Remote from: Singapore
  • Full time
  • Mid-level (2-5 years)
  • English

Hard skills

Other skills

  • Team Leadership
  • Microsoft Office
  • Social Skills
  • Problem Solving
  • Emotional Intelligence
  • Communication
  • Multitasking
  • Adaptability

About the company

Write Edge logo

Write Edge

E-Learning / EdTech

At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore. The English enrichment centre was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students. From just 12 students and 1 branch in Lorong Ah Soo, Singapore, Write Edge has since expanded to 9 physical branches and has online presence in both Singapore and Malaysia. With decades of combined teaching, curriculum and education management experience, we’ve got a well-seasoned team at the helm. We work very hard to help our students have the best experience at Write Edge and take great pride in what we do. Our Vision: To be Singapore's Leading English and Writing Enrichment Specialist Our Mission: To make the Mastery of English and Writing possible for every student http://write-edge.com/careers

Company details

Company typeSME
IndustryE-Learning / EdTech
Company size51 - 200

Links

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Job description

Join Write Edge Singapore as Our Online Centre Manager

Write Edge is an English and Writing education centre supporting Primary and Secondary students in Singapore. With a strong foundation in curriculum, teaching, and education management, we focus on building confidence, clarity, and progress in every learner.

As we continue to grow our online arm in Singapore, we’re looking for an Online Centre Manager who cares deeply about student and parent experience, is comfortable with technology, and enjoys bringing structure, clarity, and warmth to daily operations.

You’ll be part of the Customer Relations and Operations team, working closely with the Head of Operations to run the online centre, support key initiatives, and improve how we serve families. This role plays an important part in shaping our online experience as we scale, refine systems, and support growth in the Singapore market.

We’re looking for someone who is thoughtful, dependable, and resourceful, and who enjoys growing alongside a team that takes pride in its work and impact.

Main Role

As the Centre Manager for our Online arm in Singapore, you will oversee the operations and performance of the centre while ensuring a strong, consistent experience for students and parents. This is a hands-on role for someone who enjoys building systems, supporting teams, as we build our Online presence in the Singapore market.

Branch Management

  • Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
  • Perform a variety of administrative duties in support of the day-to-day operations
  • Ensure the safety and appropriate behaviour of students at the centre
  • Perform any other duties and responsibilities that support the online team
  • Address and manage staff complaints, registration, withdrawal matters 
  • Handle staff enquiries, complaints and escalations
  • Train and manage new staff in both customer support and ground operations
  • Organise and conduct online open houses on weekends 
  • Ensure smooth running of online classes on Zoom (online student onboarding, troubleshooting technical issues)

Deliver Top-Tier Customer Experience

  • Attend to incoming phone/Whatsapp/email enquiries
  • Proactively build, maintain and enhance relationships with students and parents over online platforms (WhatsApp)
  • Provide professional sharing of curriculum and excellent customer service to prospective customers
  • Ensure consistent communication with customer based on specific touch points

Student Enrolment 

  • Initiate and execute strategies to expand Online arm and grow student enrolment numbers
  • Communicate with customers in ensuring prompt follow-up and closure for all enquiries and leads
  • Coordinate with internal stakeholders (HR, Teaching Team) to optimise timetable to meet the demands of the curriculum and student enrolment

Process Improvement

  • Identify opportunities for process improvement and implement strategies targeting customer support and operations
  • Actively collaborate within cross-functional teams to ensure seamless customer experience
  • Plan, coordinate and execute projects related to customer support and operations

Qualifications and Skills:

  • Proficient in Google Suite, Microsoft Office and technology in general
  • Knowledge of and experience with Google Classroom, and Zoom would be an advantage
  • Able to multi-task and adapt to a fast-paced and changing work environment, resilient under pressure
  • A great problem-solver with quick reactions and is meticulous with details
  • Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency 
  • An accountable and responsible team-player, takes initiative and able to work with minimal supervision
  • Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally

Additionally, to be a Centre Manager, you should also:

  • Have at least 2-3 years of relevant working experience
  • Exhibit leadership qualities
Have some project management experience, will be an advantage.

Salary Range:RM3000-RM4000

Location(s): Online 

  • Work Hours:
  • 4 weekdays and 1 weekend / 3 weekdays and 2 weekends
  • Weekdays: 1pm - 10pm
  • Weekend: 830am - 630pm
  • Working days will be fixed, assigned at the point of offer based on candidates' experience and company needs.
  • Read more about Write Edge here: www.write-edge.com

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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