Genesys
Customer Experience & Contact Centers
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Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Senior Manager, Order Management Assurance
Role Summary
We are seeking a strategic and forward-thinking Senior Manager, Order Management Assurance to lead and scale our global Order Management Assurance function. Working closely with cross-functional partners across Commercial Experience, Sales, Finance, Business Technology and other key functions, this leader drives end-to-end business transformation through system implementations, automation, AI-enabled capabilities, and technology solutions while strengthening operational governance, internal controls, and data-driven decision making. The role is responsible for delivering scalable business processes, automated technology solutions, operational insights, and a robust assurance and control framework that supports accurate, efficient, and compliant order and billing processes as the business continues to grow.
The Senior Manager strengthens functional capability by establishing governance standards, operational reporting, training, documentation, and best practices that enable consistent execution across the global Order Management team. The ideal candidate is a strategic leader with strong financial and revenue operations acumen and deep experience leading systems implementations, business transformation, operational governance, risk management, and cross-functional initiatives.
Key Responsibilities
Lead global Order Management transformation initiatives, including enterprise system implementations, process redesign, and technology modernization.
Partner with Business Technology and other cross-functional teams to define business requirements, influence solution design, support testing, and ensure successful deployment of new systems and platforms.
Drive adoption of automation, AI-enabled capabilities, workflow optimization, and digital solutions that improve operational efficiency, scalability, and transaction level completeness and accuracy.
Design and maintain the global Order Management process framework, including governance, standardized processes, documentation, and operating procedures.
Analyze operational performance and trends to identify root causes and implement scalable solutions.
Develop operational standards and best practices that enable consistent execution across regional Order Management teams.
Lead organizational readiness for new systems, processes, and capabilities through training, communications, and change management.
Develop operational dashboards, KPIs, and analytics that provide actionable insights and support data-driven decision making.
Lead and develop a high-performing global team focused on systems enablement, transformation, governance, analytics, and assurance.
Qualifications
Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
10+ years of progressive experience in Order Management, Revenue Operations, Finance or Audit within a SaaS or technology organization.
Experience leading enterprise system implementations and large-scale business transformation initiatives.
Strong understanding of Quote-to-Cash processes, SOX/internal controls, operational governance, and process design.
Strong analytical, communication, and stakeholder management skills with the ability to influence cross-functional teams
Experience with Salesforce, Zuora, Workday, Tableau platforms preferred.
Must be able to support extended hours during critical month-end, quarter-end, and year-end close periods.
Core Competencies
Enterprise Systems Implementation
Process Governance
Internal Controls and Risk Management
Data and Operational Analytics
Change Leadership
Business Transformation
Operational Enablement
Cross-Functional Partnership
Continuous Improvement
Organizational Leadership
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$133,800.00 - $235,400.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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