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Clinical User Experience Analyst-# 26-19735

US Tech Solutions

Role overview

Qualifications

  • Strong Project Management background
  • Experience with ITIL and Service Desk optimization
  • Knowledge of clinical user experience

Responsibilities

  • Engage with clinicians to gather user-experience and service requirements
  • Lead Service Desk current-state assessments and redesign processes
  • Design ITIL-aligned target-state processes
  • Manage improvement initiatives and facilitate collaboration

About the company

US Tech Solutions logo

US Tech Solutions

Staffing & Recruiting

USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce. ‘Reinventing Human’ is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest private diversity supplier in the US, we champion inclusion and unlock hidden potential. We work with leading MSPs and are a trusted strategic partner to the world’s top brands. At USTECH SOLUTIONS, we're inverting the talent hiring pyramid by offering a range of solutions from curated talent pools, workforce management services, and IT services resourcing to IC compliance. Our legacy and close affinity to the computing industry has equipped us with the expertise and vision to provision AI platform solutions that help organizations to innovate faster. Considering Statement of Work? Meet US Tech Digital (ustechdigital.com). We're helping businesses achieve digital leadership through our tailored SOW solutions, utilizing market-leading technology products and our proprietary in-house developed platform solutions. Explore our full range of services and solutions by visiting our website: ustechsolutions.com

Company details

Company typeLarge
IndustryStaffing & Recruiting
Company size1001 - 5000

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Job description

Duration: 2+ Years

Role Overview
  • Client is seeking a Clinical User Experience Analyst with a strong Project Management background to support the Clinical Information System (CIS) Consolidation Project. The role sits at the intersection of clinical user experience, IT Service Management (ITIL), Service Desk optimization, and formal project management.
Key Responsibilities
  • Engage directly with clinicians and clinical end users across various settings to gather user-experience, workflow, and service requirements.
  • Lead Service Desk current-state assessments and redesign intake, triage, escalation, and resolution processes.
  • Design ITIL-aligned target-state processes, including Incident, Request, Problem, and Knowledge Management.
  • Define SLAs/OLAs and develop self-service and knowledge-base content.
  • Manage improvement initiatives using project charters, schedules, RAID logs, and status reporting.
  • Facilitate collaboration between clinicians, CIS vendors, internal IT/Service Desk teams, and project leadership.
  • Conduct requirements analysis, gap analysis, workshops, usability research, and stakeholder engagement.
  • Create and maintain process documentation, workflows, use cases, user guides, and training materials.
  • Build, validate, and test clinical content within the CIS
 Education:
  • Level of education required.
 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
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