LPN Telephonic Nurse (Call Center)

Brief Description: 

Provides telephonic professional nursing services in support of client funded contracts. This includes telephonic patient support and resources, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals.

Specific job duties:

• Adheres to principles as stipulated by program specific contractual agreements and company practices which may include Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources for patients. Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care. Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes Educator: Complete patient teaching in relation to the use of products 75 %
• Participates in program specific customer meetings and training sessions. 10 %
• Participates in program specific orientation meetings and demonstrates clinical competency in electronic/written tests. 5 %
• Performs special projects and performs other duties as it pertains to specific contract performance 10 %

Desired Skills and Qualifications:

• Minimum- associate degree and professional nursing license 
• Registered or Practical Nurse License (RN or LPN) in good standing in the state in which you work and/or cross-licensed in other states
• Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation
• Telephonic nursing roles are required to have a California State License, and the employee must be willing to obtain additional Single State Licenses upon request. 
• 2-5 years’ experience
• Basic database and office navigation skills
• Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials. Ability to interpret information shared by the patient to determine the next steps as the individual case may warrant.

Benefits:

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. 

Here are some of the exciting perks UBC offers: