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Senior Business Process Consultant

ICONMA

Role overview

Qualifications

  • 8+ years progressive experience as part of a professional services organization
  • ServiceNow certifications in aligned workflow
  • Experience in leveraging or integrating AI into work processes
  • Creativity with comfort running projects independently

Responsibilities

  • Lead less complex and smaller teams than Principal Business Process Consultants
  • Translate complex business requirements into configuration needs and author user stories for agile development
  • Coach and mentor junior team members on solutioning and project challenges
  • Design efficient workflows based on ServiceNow product capabilities and leading practices

Key facts

Hard skills

ServiceNow AI/ML Inference User Story Agile Software Development Process Improvement Automatically Programmed Tool Project Management

Other skills

  • Problem Solving
  • Creativity
  • Team Leadership
  • Mentorship
  • Collaboration

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Our Client, an IT Services and Consultant company, is looking for a Senior Business Process Consultant for their Remote location.
 
Responsibilities:
  • Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
  • Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
  • Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
  • Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
  • Share learnings and new practices across the BPC community.
  • Apply ServiceNow knowledge and domain expertise in customer engagements to provide optimum workflows.
  • Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
  • Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
  • Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills / certifications on their specific workflows
 
Requirements:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
  • Industry domain expertise in .
  • Creativity with comfort running projects independently.
  • Success driving complex issues through analysis and resolution.
  • Experience working collaboratively.
  • ServiceNow certifications in aligned workflow.
  • Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
  • Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption
  • 10.00 Years of Experience
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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