Logo for ARK Solutions, Inc.

Application Lead :: Washington, DC (Remote)

ARK Solutions, Inc.

Role overview

Qualifications

  • Strong SQL skills and hands-on Linux/UNIX operations experience
  • Experience with Kafka/Confluent and integration/data movement patterns
  • Experience supporting multi-environment application operations across on-prem and cloud
  • Proficiency with ServiceNow and vendor support escalation management

Responsibilities

  • Lead cross-team coordination to maintain environment stability and readiness for release/testing
  • Manage environment change activities, ensuring compliance with governance processes
  • Create and manage ServiceNow requests/incidents; handle vendor support cases for timely resolution
  • Coordinate patching, vulnerability remediation, and system upgrades with security/infrastructure teams

About the company

ARK Solutions, Inc. logo

ARK Solutions, Inc.

IT Services & IT Consulting

WE'RE A COMPANY THAT CARES FOR OTHERS BEYOND STAFFING OUR CULTURE SHAPES EVERYTHING WE DO. Our people, clients, and consultants matter to us more than anything. We are driven by a culture of purpose, shared values, and growth. OUR CLIENTS ARE OUR DRIVING FORCE Whether it’s finding the right candidate for a job or seamlessly managing a project end to end, our conviction and commitment to our clients runs deep. No matter what it takes, we’re devoted towards the success of your business. OUR PEOPLE ARE OUR FAMILY Our team members are our family. We’re here for you and we won’t stop until you’re exactly where you want to be. We believe in your potential and we are devoted to helping you achieve your ambition. IT’S ALL ABOUT YOU Your business is our business. We believe in making our relationship and understanding strong, and we know just how to do that. Our mantra is: analyze, identify, recruit, execute. Our mission is to create relationships, not transactions. Our promise is that we'll be there, as questions or issues arise, every step of the way. With experience in staffing and implementing projects, we thrive on sharing our experience and knowledge to help you make a success of your business. Our track record proves that clear communication and expert collaboration will boost your bottom line. ARK was formed in 2003 with the goal of becoming the supplier of choice for clients, employer of choice for our employees and contingent workforce. We provide high-volume staffing, SOW and payrolling services to structured contingent workforce programs and projects across USA. With our deep industry knowledge, business process expertise, comprehensive resources and a proven track record, ARK Solutions, Inc. can mobilize the right talent across various skills. ARK Solutions, Inc. is a certified Minority Women Owned Firm by NMSDC, State of VA, PA, NY and MD.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size201 - 500

Links

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Job description

Application Lead - Washington, DC (Remote)

Duration: 12 months

Key Responsibilities:

  • Lead cross-team coordination to maintain environment stability and readiness for release/testing.
  • Manage environment change activities, ensuring compliance with governance processes.
  • Create and manage ServiceNow requests/incidents; handle vendor support cases for timely resolution.
  • Coordinate patching, vulnerability remediation, and system upgrades with security/infrastructure teams.
  • Handle critical incident management for high-severity outages, including triage and post-incident actions.
  • Maintain and ensure accuracy of key technical artifacts.
  • Ensure effective monitoring/alerting and analyze trends to improve reliability.
  • Identify and implement automation improvements and drive cloud/supplier cost optimization.

Required Skills:

  • Strong SQL skills and hands-on Linux/UNIX operations experience.
  • Experience with Kafka/Confluent and integration/data movement patterns.
  • Experience supporting multi-environment application operations across on-prem and cloud.
  • Proficiency with ServiceNow and vendor support escalation management.
  • Monitoring/log analysis experience with Splunk Enterprise.
  • Working knowledge of Agile delivery and related tools.
  • Ability to produce and maintain technical documentation.
  • Strong communication and facilitation skills, especially under pressure.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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