Logo for Five Star Call Centers

Business to Business Representative

Role overview

Qualifications

  • Previous sales, cold calling, telemarketing, or business-to-business experience preferred
  • Excellent verbal communication and active listening skills
  • Confident making cold calls and initiating conversations with people you have never spoken with before
  • Strong computer and typing skills

Responsibilities

  • Make outbound cold calls to businesses and potential customers
  • Handle inbound calls and follow up with interested prospects
  • Build rapport and establish relationships through natural conversation
  • Present solutions and make sales offers in a conversational manner

Key facts

Other skills

  • Sales
  • Communication
  • Active Listening
  • Multitasking
  • Relationship Building
  • Rapport Building
  • Problem Solving
  • Self-Motivation
  • Teamwork

About the company

Five Star Call Centers logo

Five Star Call Centers

Customer Experience & Contact Centers

Five Star Call Centers is a onshore and nearshore contact center outsourcer where we deliver outrageously amazing customer experiences for our clients and their customers. How? It’s pretty simple. Passion. Authenticity. Happiness. We are passionate - over 35 years strong in the call center outsourcing industry. We are authentic – we genuinely care about our clients’ and their customers. We bring happiness – with each and every experience. We deliver with several solutions designed to fit your specific need - inbound call, email, chat, social media, text, outbound call support or more. All delivered through our Midwest-based associates. They are brilliant at bringing the best experience every day. We are not your ordinary call center. Visit fivestarcallcenters.com, and let’s talk about how we can support you. VISION: To provide world class customer contact solutions to our partners. MISSION: To deliver total customer satisfaction in a passionate, relentless and impactful manner. FIVE PRINCIPLES: PASSIONATE | RESULTS | RESPONSIVE | TRUSTED | CUSTOM FIVE VALUES: INTEGRITY: Doing what is right, in an honest and ethical manner. RESPECT: Treating each other, customers and business partners with consideration and dignity. ATTITUDE: Embracing life with a passionate and relentless pursuit of excellence. Taking ownership and being accountable for solutions. TEAM: Dedicated to working together to accomplish goals through selfless commitment to work and community. APPRECIATION: Celebrating a culture of fun, achievement and gratitude.

Company details

IndustryCustomer Experience & Contact Centers
Company size1001 - 5000

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Job description

 We are looking for confident, outgoing Business-to-Business Sales Representatives to join our team! This is a blended inbound and outbound sales role focused on connecting with businesses such as automotive dealerships, medical clinics, dental offices, and other professional organizations.

The ideal candidate is comfortable picking up the phone and having a natural, casual conversation with business owners and decision-makers. This is not a highly scripted call center position. You will need to think on your feet, ask questions, build rapport, identify opportunities, and confidently explain the value of our services.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities
  • Make outbound cold calls to businesses and potential customers
  • Handle inbound calls and follow up with interested prospects
  • Speak with business owners, managers, and other decision-makers
  • Build rapport and establish relationships through natural conversation
  • Identify customer needs and determine whether our products/services are a good fit
  • Present solutions and make sales offers in a conversational manner
  • Follow up with prospects through phone and other communication channels
  • Maintain accurate notes and customer information in company systems
  • Manage multiple conversations, systems, and tasks throughout the day
  • Overcome objections and confidently move conversations toward a sale

  • Qualifications
  • Previous sales, cold calling, telemarketing, or business-to-business experience preferred
  • Excellent verbal communication and active listening skills
  • Comfortable speaking with business owners and decision-makers
  • Confident making cold calls and initiating conversations with people you have never spoken with before
  • Able to have a casual, engaging conversation without relying on a script
  • Strong ability to think quickly and respond naturally to customer questions
  • Comfortable multitasking between phone calls, computer systems, research, and customer information
  • Self-motivated and driven to meet or exceed sales goals
  • Comfortable hearing "no" and continuing to pursue the next opportunity
  • Professional, positive, and personable communication style
  • Strong computer and typing skills
  • Ability to work independently while also being a strong team player

  • Pay and Hours
    Starting pay - $14/hr 
    Working hours - 8:00am-5:00pm (CST) ; Work Days - M-F 
    Paid Training - typically 1 week in length from 8:00am-5:00pm Mon-Fri (CST)
    Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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