External Audit Manager

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. 

We pride ourselves on our values which drive the level of care that we deliver to our patients: 

- Here For You (An attitude of service, empathy, and availability) 

- Own It (Drive and ownership) 

- Do the Right Thing (High integrity) 

- Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an External Audit Manager for our Compliance team.

This is a remote position.

Position Overview: 

The External Audit Manager plays a key role in helping FreedomCare stay audit-ready and respond effectively to external reviews. This role leads the coordination of regulatory, payer, Medicaid, CMS, OIG, state agency, accrediting body, and other oversight audits, ensuring requests are managed clearly, documentation is accurate, and follow-up actions are completed timely.

As the primary liaison for external audits, this position coordinates documentation and audit logistics, prepares responses to audit findings and Statements of Deficiency (SODs), develops and monitors corrective action plans (CAPs), conducts root cause analysis, and partners cross-functionally to strengthen ongoing audit readiness.

Key Responsibilities: 

• Serve as the primary point of contact and internal coordinator for external audits, surveys, regulatory reviews, payer audits, and oversight inquiries.
• Coordinate audit timelines, logistics, document requests, evidence collection, stakeholder follow-up, and submission readiness.
• Lead or support responses to federal, state, Medicaid, CMS, OIG, accrediting body, MCO, and payer audits in partnership with Compliance leadership and cross-functional teams.
• Review audit findings, identify risk areas, and prepare timely, well-supported responses to Statements of Deficiency (SODs), requests for information, and related audit correspondence.
• Develop, implement, and monitor corrective action plans (CAPs) that address root cause, ownership, timelines, required evidence, and sustainable remediation.
• Track CAP completion, validate effectiveness, and escalate overdue or high-risk remediation items.
• Conduct root cause analyses of audit findings and identify trends, repeat issues, or control gaps that require operational process improvement.
• Maintain the audit repository, evidence files, response trackers, CAP logs, and supporting documentation in an organized, accurate, and audit-ready manner.
• Partner with Operations, Clinical, HR, Legal, Finance, IT, and Compliance stakeholders to gather information, clarify requirements, resolve documentation gaps, and support consistent execution.
• Present audit status, findings, trends, risks, and remediation progress to Compliance leadership and other business leaders.

Credentials: 

• Bachelor’s degree in healthcare administration, business administration, public health, legal studies, compliance, or a related field required.
• Eight or more years of experience in healthcare compliance, regulatory affairs, auditing, quality assurance, Medicaid, managed care, or home health/home care operations required.
• Experience managing external audits, survey responses, Medicaid/CMS or state agency reviews, SOD responses, CAP development, and corrective action tracking strongly preferred.
• CHC, CHPC, CCEP, or similar compliance certification preferred.

Qualifications: 

• Strong working knowledge of Medicaid-funded home care regulations, healthcare compliance requirements, audit methodology, survey processes, and documentation standards.
• Demonstrated ability to assess risk, investigate issues, identify root cause, and recommend practical corrective actions that reduce repeat findings.
• Strong document control, project management, and organizational skills, with the ability to manage multiple audits, deadlines, stakeholders, and evidence requests simultaneously.
• Excellent written and verbal communication skills, including the ability to prepare audit responses, summarize findings, and translate regulatory requirements into clear guidance for operational partners.
• Strong analytical skills with the ability to interpret data, identify trends, monitor remediation progress, and present status updates to leadership.
• Sound judgment, discretion, and attention to detail when handling confidential, sensitive, or regulatory documentation.
• Comfortable working in a fast-paced, remote environment where priorities may shift based on regulatory deadlines, external reviewer requests, and business needs.

Key Performance Indicators 

• Timely, complete, and accurate audit responses and regulatory submissions.
• CAP completion rates, on-time remediation, and evidence validation.
• Reduction in repeat findings, recurring documentation gaps, or unresolved control issues.
• Successful survey, audit, and payer review outcomes.
• Regulatory deadlines met and audit trackers maintained accurately.
• Improved audit readiness metrics, repository completeness, and leadership visibility into audit risk.

Work Environment: 

• Ability to sit for extended periods and perform office-related tasks.
• Ability to lift, push, pull, and carry up to 25 pounds.
• Ability to bend, twist, stoop, kneel, and reach.
• Travel up to 25% as needed.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.