SOFTSWISS
Sports Betting & iGaming
See how your profile stacks up against this role.
We compared the job requirements to your profile to show where you're strong and where you fall short.
SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist.
We need a true, experienced, and accomplished professional who shares our culture and values.
Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.
Respond to inquiries and requests professionally and efficiently
Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance
Use internal tools and workflows effectively (training provided)
Escalate complex or unresolved cases to the appropriate team with detailed documentation
Maintain high quality and accuracy in all communications and task handling
Handle a high volume of tasks efficiently while maintaining professionalism
Work from our office in Tbilisi – mandatory
Follow a shift schedule 2/2 (12-hour shifts with day/night alternation)
English proficiency (B2 level or higher)
Strong soft skills – patience, empathy, and problem-solving ability
Excellent typing speed and ability to work efficiently with multiple software tools
A team player with a strong sense of accountability
Ability to ensure smooth processes and maintain high operational quality
Prior experience in customer support
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
Chief Revenue Officer
EML Group
Tasso
SOFTSWISS
Comcast
Planet Fitness
SOFTSWISS
SOFTSWISS
SOFTSWISS
