Consultant - Workforce Management (m/f/d)

130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.”

Role Overview: 

As a Consultant - Workforce Management, The profile is strategic and plays a vital role in supporting Az services Mauritius optimizing the workforce operations to enhance efficiency, productivity, and overall performance.

Working closely with internal/external clients to assess the current workforce related processes, identify areas for improvement, and implement strategic solutions. Also enabling the successful implementation of Verint WFM tool to the eligible business areas. The goal is to ensure that our workforce is aligned with its business objectives, resulting in streamlined operations and improved employee satisfaction.

What You Do:

• Conduct thorough assessments of the client's current workforce management processes
• Analyse workforce data, including forecast, staffing levels, scheduling, and performance metrics
• Identify trends, patterns, and areas of improvement in workforce efficiency
• Command over ErlangC and UBP models to strengthen WFM capabilities in Mauritius
• Collaborate with clients to understand their business structure to have streamlined approach for capacity management
• Develop and implement workforce management strategies aligned with the organization's overall strategy
• Create detailed workforce plans with monitoring mechanism
• Mastering Verint functionalities to develop WFM skills in Mauritius
• Evaluate and recommend the eligible areas for Verint Tool Implementation
• Implement and integrate workforce management systems to enhance efficiency
• Provide training and support for the adoption of new technologies
• Develop and implement staffing models that align with business needs
• Optimize scheduling processes to ensure adequate coverage while minimizing costs
• Advise on strategies for balancing workload and workforce capacity
• Establish key performance indicators (KPIs) to measure workforce performance
• Implement reporting mechanisms to track and analyse workforce related SLAs regularly
• Provide insights and recommendations based on performance metrics
• Facilitate change management processes related to workforce initiatives
• Work with stakeholders to ensure a smooth transition during the implementation of new workforce strategies & Verint tool
• Build strong relationships with clients and key stakeholders
• Communicate effectively to understand client needs and expectations
• Provide ongoing support and consultation to address evolving workforce challenges

What You Bring:

• 1-5 years of experience in workforce related job profile
• Knowledge in Statistical analysis
• Knowledge of WFM tools
• Bachelor's Degree or equivalent in Computer Science, Information System, Accounting, Finance, or related field
• Good interpersonal skills, operating as part of a team, participating, collaborating with team members on projects
• Strong verbal and written communication skills
• Proven experience in workforce management consulting or a related role
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively with cross-functional teams
• Fluency in English and French

What We Offer:

Come to the Allianz side! We have attractive Compensation and Benefits:

• Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth
• Flexible Benefits - We care about the performance of our employees, and we know it can only be reached by ensuring your proper work-life balance: Medical Insurance, Private pension, many other benefits
• Rewards and Recognition Program and Personal Development plans
• Complete Training Curricula available, LinkedIn Learning
• Flexible working environment (work from home, hybrid)

Disclaimer:

• Tasks may be added, removed, or modified at any time during the course of employment to reflect evolving business needs, organisational priorities, or operational requirements.
• Any such changes shall be discussed with the employee's direct Line Manager and formally notified to the employee in writing within a reasonable timeframe.
• No task shall be added or modified in such a manner as to fundamentally alter the essence, nature, or core purpose of the role without the employee's prior consultation and agreement.

103807 | Inhouse Consulting | Professional | Non-Executive | Allianz Services | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. 

We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. 

Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. 

We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 
 
Join Us. Let's care for tomorrow.