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Customer Sales Representative (Remote)

eRecruiter

Role overview

Qualifications

  • 2–3 years of experience in sales, telesales, customer service, call centre operations, or e-commerce.
  • Experience in Cash-on-Delivery (COD) e-commerce or a high-volume call centre environment is an advantage.
  • Minimum qualification of OND.
  • Strong verbal communication and telephone selling skills.

Responsibilities

  • Confirm customer orders and follow up with unreachable customers.
  • Engage undecided customers using product knowledge and consultative selling techniques.
  • Update customer and order statuses accurately in the CRM.
  • Follow up with delivery agents on dispatched orders.

Key facts

Hard skills

Other skills

  • Sales Acumen
  • Microsoft Excel
  • Google Sheets
  • Communication
  • Time Management
  • Problem Solving

About the company

eRecruiter logo

eRecruiter

  • Staffing & Recruiting
  • SME
  • 11–50
eRecruiter Africa was born from the need to have a Pan-African recruitment consulting firm that places the client first. Our goal is to be the best recruiter in Africa, in the industries we operate. We succeed because we dare to think differently from our competitors and ask our clients the right questions, thereby uncovering what they may not have thought of. We truly understand our markets and are passionate about it. We have continued to develop our markets and venture into new territories. Currently, we recruit into the entire African Market. We deliver the right candidates while taking into consideration the role and organizational fit. Our clients are at the heart of our business and we always take an interest in our clients’ business – that’s why we always get it right first time. We currently have a 99% client retention rate
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Job description

Our client is a fast-growing Nigerian e-commerce company operating multiple consumer product brands. 
 
  They are seeking to hire a confident, target-driven, and organized Customer Sales Representative to manage high-volume customer interactions through phone calls and WhatsApp.

The ideal candidate will be responsible for confirming customer orders, converting interested customers into confirmed orders, following up on deliveries, maintaining accurate CRM records, and ensuring orders are successfully delivered.


Job Responsibilities

Customer Sales & Order Confirmation
  • Contact customers promptly to confirm orders and follow up with unreachable customers.
  • Engage undecided customers using product knowledge and consultative selling techniques.
  • Convert customer interest into confirmed orders.
  • Follow up with customers scheduled for delivery.
  • Update customer and order statuses accurately in the CRM.
Customer Communication
  • Respond promptly and professionally to customer enquiries, complaints, and repeat orders via WhatsApp.
  • Capture orders received through WhatsApp and social media channels into the CRM.
  • Maintain accurate product pricing information on WhatsApp Business.
  • Collect and share relevant customer feedback and testimonials.
CRM & Order Management
  • Maintain accurate records of customer interactions, orders, payment status, delivery status, and other relevant information.
  • Ensure all required order details are completed and updated in the CRM.
  • Monitor outstanding orders and ensure no customer remains unattended.
  • Identify and escalate unusual customer patterns or data discrepancies.
Delivery & Agent Coordination
  • Follow up with delivery agents on dispatched orders.
  • Track outstanding deliveries and escalate unresolved issues promptly.
  • Coordinate customer returns and replacements with the relevant teams.
  • Record logistics and delivery-related information accurately.
  • Use Google Maps where required to verify delivery distances and logistics costs.
Inventory & Reporting
  • Monitor product availability and communicate potential stock shortages to the relevant team.
  • Prepare daily reports covering calls made, orders confirmed, delivery follow-ups, and outstanding issues.
  • Participate in team meetings and complete assigned follow-up actions.
Job Requirements
  • 2–3 years of experience in sales, telesales, customer service, call centre operations, or e-commerce.
  • Experience in Cash-on-Delivery (COD) e-commerce or a high-volume call centre environment is an advantage.
  • Minimum qualification of OND.
  • Strong verbal communication and telephone selling skills.
  • Confident, persuasive, customer-focused, and target-driven.
  • Experience using CRM systems and maintaining accurate customer records.
  • Proficiency with WhatsApp Business and managing multiple customer conversations.
  • Basic knowledge of Microsoft Excel or Google Sheets.
  • Strong organisational and time-management skills.
  • Ability to work independently in a remote environment.
  • Must have a stable internet connection, functional smartphone, and suitable home workspace.




 


Salary: Negotiable

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