Logo for eRecruiter

Customer Sales Representative (Remote)

eRecruiter

Role overview

Qualifications

  • 2–3 years of experience in sales, telesales, customer service, call centre operations, or e-commerce.
  • Experience in Cash-on-Delivery (COD) e-commerce or a high-volume call centre environment is an advantage.
  • Minimum qualification of OND.
  • Strong verbal communication and telephone selling skills.

Responsibilities

  • Confirm customer orders and follow up with unreachable customers.
  • Engage undecided customers using product knowledge and consultative selling techniques.
  • Update customer and order statuses accurately in the CRM.
  • Follow up with delivery agents on dispatched orders.

Key facts

Hard skills

Product Knowledge Order Management Telemarketing E-Commerce Organizational Structure

Other skills

  • Sales Acumen
  • Microsoft Excel
  • Google Sheets
  • Communication
  • Time Management
  • Problem Solving

About the company

eRecruiter logo

eRecruiter

Human Resources Services

eRecruiter Africa was born from the need to have a Pan-African recruitment consulting firm that places the client first. Our goal is to be the best recruiter in Africa, in the industries we operate. We succeed because we dare to think differently from our competitors and ask our clients the right questions, thereby uncovering what they may not have thought of. We truly understand our markets and are passionate about it. We have continued to develop our markets and venture into new territories. Currently, we recruit into the entire African Market. We deliver the right candidates while taking into consideration the role and organizational fit. Our clients are at the heart of our business and we always take an interest in our clients’ business – that’s why we always get it right first time. We currently have a 99% client retention rate

Company details

Company typeSME
IndustryHuman Resources Services
Company size11 - 50

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Our client is a fast-growing Nigerian e-commerce company operating multiple consumer product brands. 
 
  They are seeking to hire a confident, target-driven, and organized Customer Sales Representative to manage high-volume customer interactions through phone calls and WhatsApp.

The ideal candidate will be responsible for confirming customer orders, converting interested customers into confirmed orders, following up on deliveries, maintaining accurate CRM records, and ensuring orders are successfully delivered.


Job Responsibilities

Customer Sales & Order Confirmation
  • Contact customers promptly to confirm orders and follow up with unreachable customers.
  • Engage undecided customers using product knowledge and consultative selling techniques.
  • Convert customer interest into confirmed orders.
  • Follow up with customers scheduled for delivery.
  • Update customer and order statuses accurately in the CRM.
Customer Communication
  • Respond promptly and professionally to customer enquiries, complaints, and repeat orders via WhatsApp.
  • Capture orders received through WhatsApp and social media channels into the CRM.
  • Maintain accurate product pricing information on WhatsApp Business.
  • Collect and share relevant customer feedback and testimonials.
CRM & Order Management
  • Maintain accurate records of customer interactions, orders, payment status, delivery status, and other relevant information.
  • Ensure all required order details are completed and updated in the CRM.
  • Monitor outstanding orders and ensure no customer remains unattended.
  • Identify and escalate unusual customer patterns or data discrepancies.
Delivery & Agent Coordination
  • Follow up with delivery agents on dispatched orders.
  • Track outstanding deliveries and escalate unresolved issues promptly.
  • Coordinate customer returns and replacements with the relevant teams.
  • Record logistics and delivery-related information accurately.
  • Use Google Maps where required to verify delivery distances and logistics costs.
Inventory & Reporting
  • Monitor product availability and communicate potential stock shortages to the relevant team.
  • Prepare daily reports covering calls made, orders confirmed, delivery follow-ups, and outstanding issues.
  • Participate in team meetings and complete assigned follow-up actions.
Job Requirements
  • 2–3 years of experience in sales, telesales, customer service, call centre operations, or e-commerce.
  • Experience in Cash-on-Delivery (COD) e-commerce or a high-volume call centre environment is an advantage.
  • Minimum qualification of OND.
  • Strong verbal communication and telephone selling skills.
  • Confident, persuasive, customer-focused, and target-driven.
  • Experience using CRM systems and maintaining accurate customer records.
  • Proficiency with WhatsApp Business and managing multiple customer conversations.
  • Basic knowledge of Microsoft Excel or Google Sheets.
  • Strong organisational and time-management skills.
  • Ability to work independently in a remote environment.
  • Must have a stable internet connection, functional smartphone, and suitable home workspace.




 


Salary: Negotiable

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Call Center Sales Representative Related jobs

NigeriaCall Center Sales Representative

Other jobs at eRecruiter

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.