Burt Intelligence.
AdTech & Programmatic Advertising
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We are starting a Tech Team in the Philippines and are looking for Solution Engineers (Junior Level). If you want to work with smart and ambitious people, international customers, large datasets and solve valuable problems in a small and efficient team, Burt is for you.
Burt is a Software-as-a-Service (SaaS) company headquartered in New York, USA with our Tech team based in Gothenburg, Sweden. We have some of the world's largest media companies on our list of customers, including Vox Media, Ziff Davis, and The CW Network.
Our core product empowers media ad sales and operations to make quick, confident decisions by giving our customers a single point of access to explore, analyze, and share insights from their advertising business.
We are seeking a Solutions Engineer to support our customers by investigating data discrepancies, providing technical guidance, and delivering excellent customer service. This role is ideal for someone who is analytical, detail-oriented, and comfortable working with large datasets while collaborating closely with customers and internal teams.
Working hours are based on the US/Eastern timezone.
Investigate and resolve customer-reported data discrepancies by analyzing reports, metrics, and source data
Use Excel extensively (pivot tables, formulas, lookups, filters) to validate data and identify variances
Respond to customer inquiries via ticketing systems, email, or calls with clear, timely, and professional communication
Provide Tier 1 technical support for reporting, integrations, and data-related questions
Document findings, resolutions, and recurring issues to improve internal knowledge bases
Escalate complex or unresolved issues to Tier 2/Engineering with clear reproduction steps and analysis
Collaborate with Product, Engineering, and CSM teams to ensure accurate and consistent data delivery
Help customers understand metrics, definitions, and reporting logic
Degree in Data Analytics, Computer Science or similar related field.
Strong Excel skills, including pivot tables, VLOOKUP, basic formulas, and data filtering
Excellent customer service and communication skills, with the ability to explain technical concepts clearly
Strong analytical and problem-solving abilities with high attention to detail
Comfort working with large datasets and identifying inconsistencies
Ability to manage multiple tickets and prioritize effectively in a fast-paced environment
Practical understanding of SQL or reporting tools
Exposure to ad tech concepts such as impressions, clicks, revenue, viewability, or attribution
Familiarity with digital advertising platforms (e.g., DSPs, SSPs, ad servers)
Experience working with support workflows or ticketing systems (e.g., Zendesk, Jira, Freshdesk)
Customer-reported data issues are investigated thoroughly and resolved accurately
Customers feel supported, informed, and confident in their data
Clear documentation and escalation that improves resolution time for complex issues
Consistent delivery of high-quality customer support while maintaining technical accuracy
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