slwm
See how your profile stacks up against this role.
We compared the job requirements to your profile to show where you're strong and where you fall short.
JOB SUMMARY:
The Senior Account Director is responsible for leading strategic client relationships, driving account growth, and ensuring delivery excellence across print, promotional, and marketing solutions. This role owns overall account performance, including client satisfaction, revenue growth, cost optimization, and alignment with contractual SLAs.
The Senior Account Director serves as a strategic partner to key client stakeholders, proactively identifying opportunities for innovation, operational efficiency, and expanded services. This role also leads and develops account teams while leveraging internal and external resources to deliver measurable business outcomes.
Essential Functions
Account Leadership & Client Strategy
Own overall client relationship, ensuring high satisfaction, retention, and growth
Develop and execute strategic account plans aligned with client objectives
Lead business reviews, client presentations, and campaign strategy discussions
Identify and drive upsell and cross-sell opportunities
Financial & Operational Performance
Manage account performance against revenue, margin, and cost-savings targets
Monitor client spend (in-scope and out-of-scope) to optimize value and efficiency
Ensure compliance with contractual SLAs and operational standards
Analyze performance metrics and implement improvements
Team Leadership & Development
Lead, mentor, and develop Account Directors and Managers
Define clear roles, expectations, and performance standards
Delegate effectively while maintaining accountability for results
Foster a high-performance, collaborative team culture
Execution & Delivery Oversight
Oversee execution of print, promotional, and marketing solutions
Validate specifications, materials, and processes to ensure quality delivery
Resolve escalations, errors, and client issues promptly
Ensure seamless onboarding of new clients
Innovation & Industry Insight
Stay current on print technologies, sourcing strategies, and promotional trends
Identify opportunities for innovation, efficiency, and margin improvement
Recommend new products and solutions to enhance client campaigns
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
Chief Revenue Officer
Daikin Applied Americas
Cengage Group
MorphoSys
Cengage Group
Novartis
