Talent Acquisition Operations Manager

Position Summary
 

The Talent Acquisition Operations Manager is responsible for leading the Talent Acquisition
Operations function, ensuring the delivery of efficient, scalable, and compliant recruitment
operations that enable a best-in-class hiring experience. This role oversees TA Operations
processes, governance, systems, reporting, onboarding coordination, process optimization, and
operational excellence while partnering closely with Talent Acquisition, HR, Hiring Managers,
and cross-functional teams to support global hiring objectives.
 

Scope
● Manages Talent Acquisition Operations across multiple business units, regions, or countries.
● Leads a team of TA Operations Specialists and Coordinators.
● Partners with Talent Acquisition, HR, IT, Onboarding, WD/ ATS, Legal, Finance, and business stakeholders to deliver operational excellence.
● Responsible for recruiting operational performance, service delivery, governance,
compliance, reporting, and continuous improvement.
● Exercises independent judgment in establishing operational priorities, service standards, and process improvements.
● Leads automation, process optimization, and operational transformation initiatives.
● Operates with a high degree of autonomy while aligning with global Talent Acquisition strategy.

Your Roles and Responsibilities
Leadership & Team Management
● Lead, mentor, and develop the TA Operations team to deliver high-quality operational support and service excellence.
● Conduct regular performance reviews, coaching sessions, and development planning.
● Establish operational KPIs, service levels, and performance expectations.
● Foster a culture of accountability, collaboration, continuous improvement, and customer service.
● Drive knowledge sharing, cross-training, and process standardization across the team.
 

TA Operations & Service Delivery
● Oversee end-to-end Talent Acquisition operational activities across multiple regions.
● Ensure timely processing of requisitions, offer letters, system transactions, and
recruitment operational requests.

● Monitor adherence to operational SLAs and service standards.
● Ensure accurate maintenance of candidate, requisition, and recruiting data within Workday and related systems.
● Manage recruitment governance, approvals, process compliance, and audit readiness.
● Support onboarding readiness by ensuring completion of operational pre-employment activities.
● Access management, utilization, invoice tracking & co-ordination with sourcing platforms SPOC
● Identify operational risks and implement corrective and preventive actions.
Process Excellence & Continuous Improvement
● Drive standardization and optimization of global Talent Acquisition processes.
● Identify automation opportunities and partner with technology teams to improve
operational efficiency.
● Lead process documentation, SOP development, policy creation, and governance frameworks.
● Conduct process reviews and implement continuous improvement initiatives.
● Support Workday enhancements, testing, system implementations, and change
management activities. Stakeholder Management
● Build strong partnerships with Talent Acquisition, HR, Hiring Managers, Onboarding team, Finance, Legal, WD/ ATS support team and external sourcing vendors like LinkedIN, Naukri etc.
● Serve as the primary operational contact for Talent Acquisition processes and systems.
● Lead operational governance meetings and provide updates on service delivery, process performance, and operational risks.
● Resolve complex operational issues and escalations while ensuring a positive
stakeholder experience.
● Gather stakeholder feedback and drive service improvements.
 

Reporting & Analytics
● Develop and maintain operational dashboards, scorecards, and service-level reports.
● Monitor KPIs including requisition processing, offer turnaround time, onboarding
readiness, SLA adherence, and operational quality.
● Analyse operational trends and recommend improvement opportunities.
● Present operational performance, risks, and recommendations to leadership.
● Ensure reporting accuracy and data integrity across Talent Acquisition systems.
Compliance & Governance
● Ensure compliance with internal policies, employment regulations, and global recruiting standards.

● Maintain audit-ready documentation and operational controls.
● Support internal and external audits related to Talent Acquisition Operations.
● Ensure data privacy and confidentiality in accordance with company policies and
applicable regulations.

Required Qualifications / Skills
● Bachelor's degree or equivalent combination of education and experience.
● 8–12 years of Talent Acquisition Operations, HR Operations, Recruiting Operations, or Shared Services experience, including leadership responsibilities.
● Proven experience leading global TA Operations or HR Operations teams.
● Strong knowledge of recruiting workflows, requisition management, offer management,
onboarding coordination, and operational governance.
● Experience developing and improving operational processes, policies, and SOPs.
● Demonstrated experience managing KPIs, SLAs, operational reporting, and dashboards.
● Strong stakeholder management, problem-solving, and decision-making skills.
● Experience with Workday Recruiting or Recruiting module, ATS platforms, and HR technologies.
● Advanced proficiency in Microsoft Excel, PowerPoint, Outlook, and reporting tools.
● Demonstrates excellent verbal and written communication skills with strong attention to detail.

Preferred Qualifications
● Experience with Workday implementations, enhancements, testing, and release
management.
● Knowledge of recruitment compliance, governance, and audit practices.
● Experience leading automation and digital transformation initiatives.
● Exposure to AI-enabled recruiting technologies and workflow automation tools.
● Professional certification in Human Resources, Project Management, Lean Six Sigma, or Operational Excellence is preferred.