Software Trainer I

Shape what’s next in dental technology
Join Henry Schein One!

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices. 

We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated. 

This Software Trainer is responsible for providing training and implementation of the suite of Henry Schein One eServices to new or existing customers. Professional, timely and effective customer service expectations are met and/or always exceeded. Work toward and assist in the achievement of individual, team, and department goals.

This position is remote within the United States with up to 10% travel as needed.

What you will do

• Facilitate remote training calls with new and existing customers using standardized curriculum agenda

• Instruct offices using prepared curriculum on each topic

• Provide post training session documentation on related topics

• Maintain updated calendar

• Responsible for excellent time management skills to achieve customer service expectations

• Maintain individual utilization and productivity goals as determined by leadership

• Schedule follow up sessions or webinars with customers as needed

• Provide email communication to offices and other team members as required

• Attend and participate in weekly team meetings

• Document sessions within CRM system

• Work on several different software platforms to retrieve customer data for monitoring

• Maintain an average of 75% of work time on phone with customers

• Maintain a personal CSAT score of 90% or above

• Work with Implementation team members to coordinate Core and eServices training sessions

• Assist Support team members to resolve technical issues for customers

• Provide shadowing opportunities on a limited basis

• Participate in special projects and perform other duties as required based on current business needs

• Practice management software and services including Henry Schein One solutions experience

• Professional training experience

• Dental industry experience

• Proficient with Microsoft Office products

• Basic understanding of industry practices

• Strong time management skills and the ability to prioritize work

• Very good attention to detail and accuracy

• Customer service oriented and ability to work with and resolve complex issues

• Ability to plan and arrange activities

• Strong interpersonal communication skills

• Strong written and verbal communication skills

• Ability to maintain confidential and highly sensitive information

• Ability to work in a team environment

• Ability to multi-task

• Ability to manage conflict

• Capacity to work effectively under pressure

• Analytical thinking

• Oversee small to medium sized projects

• Identify and recommend continuous improvement opportunities

• Establish productive working relationships at multiple levels within the organization

• Typically 4 or more years of related experience.

• High School graduate, vocational and /or on-the-job training. Bachelor’s degree preferred.

• Ability to work efficiently in a high volume, fast-paced environment

• Follow-up skills, prioritization, and communication skills

• Basic product and shipping knowledge

• Strong data entry and computer skills; including email, Microsoft Word, Microsoft Outlook, Microsoft Excel, and AS400, or comparable system

• Focus on internal and external customer service

• Strong time management skills and the ability to prioritize work and meet deadlines

• Attention to detail and accuracy

• Customer service oriented and ability to work with complex issues

• Interpersonal communication skills

• Written and verbal communication skills

• Ability to maintain confidential and highly sensitive information

• Ability to work in a team environment

• Ability to multi-task

• Establish productive working relationships at multiple levels within the organization

• Ability to manage conflict

• Capacity to work under pressure