Logo for American Income Life Insurance Company

Remote Member Support Advisor

Role overview

Qualifications

  • Strong communication and interpersonal skills
  • A positive attitude and willingness to learn
  • A self-motivated, dependable work ethic
  • The ability to work independently in a remote environment

Responsibilities

  • Meet with clients virtually through Zoom and other online platforms
  • Deliver exceptional customer service and ongoing client support
  • Educate individuals and families about available benefit and coverage options
  • Answer client questions and guide them through the enrollment process

Key facts

Other skills

  • Customer Service
  • Relationship Building
  • Social Skills
  • Organizational Skills
  • Time Management
  • Self-Motivation
  • Hospitality
  • Reliability
  • Professionalism

About the company

American Income Life Insurance Company logo

American Income Life Insurance Company

Insurance

American Income Life is an international company protecting working families in the United States, Canada, and New Zealand, and through our wholly-owned subsidiary, National Income Life Insurance Company in New York. American Income Life has served working-class families since 1951 with life, accident, and supplemental health products to help protect members of labor unions, credit unions, associations, and their families. AIL representatives develop long-term relationships with clients and meet them where they are most comfortable: their homes.

Company details

IndustryInsurance
Company size5001 - 10000

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Job description

Remote Member Support Advisor

Location: 100% Remote (U.S. Residents Only)

Build a Career While Making a Difference

AO is seeking a motivated Remote Member Support Advisor to join our expanding virtual team. This opportunity allows you to work from home while helping working families, veterans, and union members better understand valuable supplemental benefits and financial protection programs.

If you enjoy helping others, building relationships, and developing professionally, this role offers the flexibility, training, and support to build a long-term career in a collaborative remote environment.


What You'll Do

As a Remote Member Support Advisor, you will:

  • Meet with clients virtually through Zoom and other online platforms

  • Deliver exceptional customer service and ongoing client support

  • Educate individuals and families about available benefit and coverage options

  • Answer client questions and guide them through the enrollment process

  • Maintain accurate client records and follow-up communications

  • Participate in ongoing training, coaching, and professional development

  • Build lasting client relationships through professionalism, integrity, and service


What We Offer

🏑 100% Remote Flexibility

Work from anywhere in the United States while enjoying the flexibility of a fully remote career.

πŸ’° Weekly Pay & Performance Bonuses

Receive weekly compensation with opportunities to earn additional performance-based bonuses.

πŸ“š Comprehensive Training & Mentorship

No prior industry experience is required. We provide structured onboarding, virtual training, and ongoing coaching from experienced leaders.

πŸš€ Career Advancement Opportunities

Advance into leadership and management through a promote-from-within culture based on performance and professional growth.

❀️ Additional Benefits

  • Medical reimbursement program for qualifying representatives

  • Company-sponsored incentive trips and recognition programs

  • Leadership development and continuing education opportunities

  • Access to modern technology and virtual business tools


Qualifications

We're looking for individuals who have:

  • Strong communication and interpersonal skills

  • A positive attitude and willingness to learn

  • A self-motivated, dependable work ethic

  • The ability to work independently in a remote environment

  • A professional, customer-focused mindset

  • Strong organizational and time-management skills

Experience in customer service, hospitality, healthcare, retail, education, sales, or other client-facing roles is beneficialβ€”but not required.


Minimum Requirements

Applicants must:

  • Be at least 18 years of age

  • Be legally authorized to work in the United States

  • Have access to a computer or laptop

  • Maintain a reliable high-speed internet connection

  • Have webcam and microphone capability

  • Maintain a quiet, professional workspace


Why AO?

AO proudly serves veterans, union members, and working families by helping them access valuable supplemental benefit programs that provide long-term financial protection.

Our culture is built around mentorship, collaboration, and personal development. We invest in our people through continuous training, leadership opportunities, and a performance-based environment where your effort directly impacts your success. Representatives also have the opportunity to build long-term residual income through lasting client relationships.


Apply Today

If you're looking for a flexible remote career where you can help others, continue growing professionally, and build long-term success, we'd love to hear from you.

Apply today and begin your journey as a Remote Member Support Advisor.

Support families. Build relationships. Grow your future with AO. πŸš€

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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