Team Overview

This is a highly collaborative role, partnering with marketing stakeholders, design shops, and the ecommerce team. In this role, you will work closely with another Product Owner plus developers and QA in Argentina.

Role Description

Day to day, this role is expected to love ecommerce and deliver quality features and capabilities that create a seamless customer experience from discovery to conversion and enable our brand growth. Your ability to identify challenges and creatively solve problems in a fast-paced environment will not only be welcomed but celebrated. You will perform detailed requirements analysis, document existing processes, develop ideas for improving processes, gain consensus on these improvements, perform user acceptance testing and help with change management.

Day in the life

• Start day with a team meeting - critical issues review, how are things running on the site
• Daily standups with developers, rest of day split between overseeing a release, refining next tickets when developers free up with projects. Prep for refinement by gathering requirements and getting them ready for next project.
• Scheduling and planning to walk developers through refinement, when do I need to see existing releases and upcoming.
• Might spend a few hours on requirements writing, word/confluence documents, detailing how things should function.
• Stakeholder phone calls.
• Things are nimble and fast paced, need to manage what's getting released. Manage time well.

Duties/Day to Day Overview

Strategy & Execution

• Define and communicate the product vision and strategy for our eCommerce solutions. Ensure alignment between the product roadmap and strategic goals, adjusting as necessary based on feedback and market trends.
• Own the product lifecycle: manage the backlog and prioritize features based on business value, customer needs, and technical constraints. Ensure effective delivery, implementation, and complete production validation.
• Develop detailed requirements for both internal technical teams and vendors. Work closely with those teams to ensure the developed features meet the requirements.

Team Collaboration, Communication & Support

• Serve as the link between business stakeholders and the development team, ensuring clearly defined requirements, managing scope discussions, and providing project updates.
• Support the day-to-day processes of the systems; analyze results and recommend improvements; investigate issues or errors, and coordinate remediation.
• Conduct meetings and presentations to share ideas and findings, and attain clarity and alignment.

Feature Rollout & Testing

• Work closely with engineering and design teams to deliver features that meaningfully enhance our eCommerce platform's functionality and user experience.
• Perform user acceptance testing; facilitate the creation of test data to ensure modifications are properly tested prior to deployments.
• Update, implement and maintain documentation on processes and procedures.

Top Requirements (Must haves)

• 5 years' experience in product management working end to end
• Experience in an ecommerce environment – understanding the different features that make up the customer journey (search & browse, product detail page, checkout flow, etc).
• Experience with MarTech within retail environment and working with social media integrations is a plus
• Experience utilizing AI
• Strong discovery process – working with stakeholders, understanding nuances and business impact, build a roadmap within a project discovery board, etc.
• Experience with Jira, specifically authoring effective JIRA stories for functional requirements, detailed acceptance criteria, UAT, helping with testing/tickets, and prioritization with delivery teams
• Strong communication and presentation skills – someone who can proactively bring ideas to the team
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience working in an Agile environment

Additional Qualifications (Nice to Haves)

• Understanding how marketing influences ecommerce customer journey – i.e Google Analytics, conversion triggers, etc.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Exceptional stakeholder management and communication skills.
• Background in overseeing technical projects from conception to completion.
• Broad understanding of various programming concepts, without needing deep technical know-how.
• Commitment to quality and continuous improvement in project outcomes.
• Ability to lead and improve team performance and project delivery processes.
• Skills in coordinating different software services to work together smoothly.
• Self-motivated, with a knack for prioritizing effectively in fast-paced environments.
• Excellent communicator, capable of breaking down complex ideas for various audiences.
• A collaborative approach to work, valuing diverse perspectives and team input.