B4SI Client Manager

Business for Societal Impact (B4SI) is the globally recognised methodology used by over 160 of the world’s leading companies to measure and manage the positive impact they have in society through community investment, business innovation and social procurement.  Supported by SLR Consulting, B4SI provides a holistic management model based on the pillars of Plan, Implement, Measure, Report & Engage, enabling businesses to maximise their societal impact through the use of our frameworks, management tools, expert support and engagement with our global Network of B4SI members.

With rising inequalities and a changing geopolitical landscape, never has the S in ESG been as important to businesses and the people they impact.  This is a great time to join the B4SI team to support businesses to respond to these challenges and increase their social impact.

The role

This role is part of the Global B4SI team, across APAC, the Americas and Europe, and the postholder will be based in the UK.  You will be building close working relationships with B4SI member companies in EMEA whilst operating globally, providing expert social impact support and advising on the application of B4SI Frameworks and materials. You will also on-board new clients, providing initial training and ongoing support to help them continually improve while deepening their engagement with B4SI.  Alongside client management, you will also be involved in the delivery of bespoke B4SI advisory projects as well as B4SI Network management and events.
 
Key responsibilities:
This role is vital in delivering the core B4SI service offered to companies within the global network, with core activity including:

• Building relationships with a large international client portfolio and supporting clients to reach their social impact objectives through the use of B4SI’s social impact framework and supporting tools and resources.
• Maintaining regular contact with clients, deepening their engagement with B4SI and keeping them informed on upcoming events and relevant developments.
• Onboarding new clients, providing induction sessions and establishing positive relationships
• Supporting the growth of the Network through involvement in business development events and planning, as well as calls with prospective members
• Project manage, participate and lead on specialist elements in the development and innovation of client offer and services, including delivery of Data Assurances and other advisory services.
• Delivery of thought leadership through coordination and participation in events, blogs & papers on the subject matter relevant to the B4SI network of companies.

Rewards & Benefits

SLR's ‘One Team’ culture is at the heart of our business, providing a collaborative and supportive environment where people can develop and grow. Through a structured career framework, regular performance reviews, and support towards chartership, professional qualifications and licences, we offer excellent opportunities for long-term career progression. Our flexible benefits and reward package includes:

• Competitive salary with discretionary bonus

• Company pension

• Private medical insurance

• Life, income, and travel insurance

• Salary sacrifice car lease and cycle‑to‑work schemes

• Volunteering and Community Giving

• Flexible, hybrid and agile working

• 25 days’ annual leave plus flexible public holidays

• Buy or sell leave options

• Core working hours

• Cross‑border remote working and sabbatical opportunities

• Enhanced maternity, paternity and adoption leave pay

• Workplace Nursery benefit

• Employee Assistance Programme

• Specialist support for mental health, stress and menopause - supporting our people both professionally and personally

** Please note these are UK benefits and will vary according to base location / country**

About you

You will have direct experience in a client facing role, supporting clients overcoming difficulties and identifying opportunities for improvement, including a demonstrable track record of social impact knowledge, either with internal or external clients, along with:

• Strong understanding of the ESG agenda/Corporate Responsibility/Sustainability with a focus on Social Impact and what it means for business
• An effective time manager, team player and relationship builder, capable of managing large groups of clients effectively as first point of contact for social impact/sustainability advice
• A strong communicator, capable of excellent written and oral presentations at all levels; and able to listen to and understand client needs and identify appropriate support; ensuring phenomenal client service
• Good project management skills, ideally with some experience of managing multiple projects simultaneously
• A strong bias for action – capable of working independently towards staged goals with minimal oversight
• Competent in the use of Excel to organise and interpret data, as well as Powerpoint for the delivery of presentations and reports
• Proven ability to track, analyse and report on account satisfaction, retention and growth
• An additional EU Language skill would be an advantage, particularly Spanish, to support the growing network.

Culture & Inclusion

Inclusion is fundamental to who we are. We are committed to equal opportunities and foster a workplace where everyone can thrive, supported by active Culture & Inclusion Committees and Employee Networks. We welcome applications from candidates of all backgrounds and are a Disability Confident Committed employer. If you require any adjustments during the recruitment process, please let us know and we will be happy to support you.

If this role feels like a great fit for your experience and ambitions, we’d love to hear from you.