Sr. Partner Manager, Canada

This is a remote role supporting our Canadian metros, must be based in Toronto. 

About The Role

As Senior Partner Manager, you will own the relationship and be the primary point of contact for enterprise partners such as IKEA Canada end-to-end. This will involve owning the performance targets and general operations needed to reach ambitious growth targets. This role as Senior Partner Manager blends relationship management, business strategy, operational excellence and strong communication.

Our ideal candidate has a solid experience in account management in retail and in influencing partners, has strong communication skills, and has a very collaborative approach in reaching the needed results. Being bilingual in English and French is strongly preferred.

Responsibilities

• Own the relationship and be the primary point of contact for IKEA Canada and other partnerships in Canada
• Understanding IKEA’s goals, challenges and business environment
• Handling operational delivery with cross-functional teams (Customer experience, Fulfillment, After sales...)
• Scheduling regular check-ins to review performance, process optimization, gather feedback and align on a common goal and roadmap.
• Analyze and report on performance for all key channels (online and stores) and share with key stakeholders leading to real business actions. 
• Prioritize, execute, and influence performance improvement actions, this can include analytical activities as well as on-the-ground direct actions.
• Communicate the Taskrabbit value proposition to IKEA co-workers as part of training sessions and act as an outward-facing ambassador of Taskrabbit’s values, brand, and products Taskrabbit in a multitude of strategic, tactical, and operational forums to drive growth.
• Own and drive key commercial KPIs including Jobs Requested, fulfilment, Average Order Value, and Net Revenue
• Build strong relationships with national teams and store managers through regular store visits.

Requirements

• Proven operator ideally with experience in account management, client relationship management and a track record of success in their role
• Adaptive and problem solver
• Demonstrated ability to manage ambiguity
• Strong analytical and operational execution skills. 
• You’re comfortable operating at a fast pace in an entrepreneurial environment.
• This is a role that requires regular travel within Canada (and international occasionally)
• Being bilingual in English and French is strongly preferred.
• Must be based in the Greater Toronto Area
• Bachelor’s degree
• Min 5 years professional experience, preferably including a mix of retail and partner management/account management

Compensation & Benefits: 

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $94,000 - $135,000 CAD. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.