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Customer Support Advocate (Spanish)

Taskrabbit

Role overview

Qualifications

  • Minimum of 1 year of experience in a customer service role
  • Fluency in English and Spanish is required
  • Exceptional problem-solving skills
  • Empathetic communication skills

Responsibilities

  • Prioritize and champion customer satisfaction in every interaction
  • Use customer feedback to improve satisfaction and anticipate needs
  • Demonstrate ownership and problem-solving in addressing customer concerns
  • Serve as a trusted resource for optimal customer satisfaction and resolution

Key facts

Hard skills

Property Ownership Help Desk Support

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Detail Oriented
  • Empathy
  • Curiosity
  • Teamwork

About the company

Taskrabbit logo

Taskrabbit

Errand, Concierge & On-Demand Services

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world’s largest furniture retailer - in 2017 At Taskrabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work. As a pioneer of the sharing economy, Taskrabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.

Company details

Company typeSME
IndustryErrand, Concierge & On-Demand Services
Company size201 - 500

Links

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Job description

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This is a remote role based in Poland. Employment is subject to presentation of a valid document authorizing legal work in Poland. All applicants must meet current Polish immigration regulations and provide proof of work eligibility.

About The Role:

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

What You'll Work On:

Customer Obsessed:

    • Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
    • Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
    • Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.

Insight/Metrics Driven:

    • Understand customer needs and preferences through direct interactions and feedback.
    • Use feedback to make informed decisions aimed at improving customer satisfaction.
    • Spot trends in customer inquiries and behavior to better anticipate their needs.
    • Regularly assess and adapt your approach to ensure a positive customer experience.

Trusted Resource:

    • Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
    • Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
    • Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

What You Will Need:

  • Minimum of 1 year of experience in a customer service role.
  • Experience handling email, chat, messaging and phone interactions
  • Fluency in English and Spanish is required
  • Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
  • Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
  • Empathetic communication skills, with the ability to connect with customers on a personal level.
  • Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
  • Detail-oriented mindset with a commitment to delivering top-notch service.

Compensation & Benefits: 

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 82,800 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

  • Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
  • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
  • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
  • The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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